BookSmart

Locked Upload problems

Error messages keep popping up everytime I attempt to upload my book. I checked server connections, disabled firewall…but it still won’t work. Does anyone have suggestions, or possibly know where to find the service number? Any help would be extremely appreciated!!

Posted by
sneakyninja
Nov 7, 2007 4:42pm PDT
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sneakyninja
 

I have the same problem, I can not get my book to "blurb’ because of an error message, everytime I try to order the book I just completed     help!!!!!!!!!!!!

Posted by
Doon
Nov 8, 2007 10:40am PDT
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Doon
 

I have the same problem, I can not get my book to "blurb’ because of an error message, everytime I try to order the book I just completed     help!!!!!!!!!!!!

Posted by
Doon
Nov 8, 2007 10:41am PDT
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Doon
 

I finally sovled the problem. After reading previous forums for solutions (which included running downtown to use a coffee shop’s wireless)...I simply downloaded the latest version of Booksmart. It worked perfectly with the new version.

Posted by
sneakyninja
Nov 15, 2007 10:09am PDT
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sneakyninja
 

Another item to check is your Blurb Login.

Quite often people forget their correct login, because their web browser remembers it for them. Try logging into blurb.com with the username and password you are typing into BookSmart and see if your credentials succeed there first.

If that doesn’t work then it would be best handled by filling out a Customer Support Form. Once this is filled out someone from Blurb will be in contact with you in one business day.

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Nov 15, 2007 11:03am PDT
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bmartinek
 

I had the same problem from trying to upload from a wireless dongle and also from a wifi cafe – and it proved impossible to get to the bottom of the problem. I tried a different browser (Firefox), disabling the fire wall, fiddling with proxy settings – to no avail.

What did work was when I connected a cable broadband cable from a friend’s house.

The message is that my service provider, Blurb and everyone else could not sort out this problem which others seem to have. My advice is to try a hard wired cable connection.

Derek

Posted by
dfaccount
May 9, 2010 3:25am PDT
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dfaccount