bit depth

hi.
i’ve downloaded booksmart but every time i click on the icon, it begins to load the interface and then gives me a pop up box that says my bit depth is too low.
i have no idea— what is bit depth? and where do i reset it?
i’ve clicked the ‘learn more’ button but that page is no longer avaialble on blurb. and i’ve emailed customer support but haven’t received an answer. (It’s been over a week.)

anyone out there know anything about bit depth?

tia,
:)rachel

Posted by
kardomr

Sep 16, 2012 2:08pm PDT

Permalink

My guess is that it is the graphics card in your computer does not support the 32 bit depth that BookSmart requires – do you have an older computer?

Have a read of this thread to see how to check this out and what the options are for you. If that doesn’t help come back and give us a bit more information about your computer specification.

I’m surprised that customer support have not responded, when you used the Blurb Contact Support option did you, at the end of the process, get a pop up that gave you an incident number? If not the support request didn’t get submitted. If that is the case I’d try again – make sure when you get the pop up that says "your question hasn’t been submitted yet" that you click the "Finish Submitting Question" button – it’s surprising how many people do not do that.

…..Tony

Posted by
tfrankland

Sep 17, 2012 12:26am PDT

Permalink

Hi rachel,

I do not see a recent inquiry from you so it’s possible the question was never submitted (you should have gotten an automated email noting we’ve received the incitent). If you are using Windows XP you’ll need to see if your computer supports 32 bit color by changing these settings.

-Craig

Posted by
csm

Sep 17, 2012 11:20am PDT

Permalink

thank you both.

i handed the (not old) puter over to my tech man with your bit depth instructions. he hit the booksmart icon and it loaded just fine. i have a special gift with technology.

so, i’m on my way.

Posted by
kardomr

Sep 17, 2012 4:06pm PDT

Permalink

rachel – did you get an answer/solution that you can understand and correct? I am having exactly the same problem with the Vista system, any guidance?

Ross

Posted by
Fitch

Oct 15, 2012 5:55pm PDT

Permalink

What a useless system Blurb has become – no customer support – much too complicated. After 6 books, I QUIT and am moving on to a more user friendly site.

Posted by
Fitch

Nov 3, 2012 2:01pm PDT

Permalink

BookSmart

bit depth

Forums

Help

bit depth hi. i’ve downloaded booksmart but every time i click on the icon, it begins to load the interface and then gives me a pop up box that says my bit depth is too low. i have no idea— what is bit depth? and where do i reset it? i’ve clicked the ‘learn more’ button but that page is no longer avaialble on blurb. and i’ve emailed customer support but haven’t received an answer. (It’s been over a week.) anyone out there know anything about bit depth? tia, :)rachel	Posted by kardomr Sep 16, 2012 2:08pm PDT Permalink

My guess is that it is the graphics card in your computer does not support the 32 bit depth that BookSmart requires – do you have an older computer? Have a read of this thread to see how to check this out and what the options are for you. If that doesn’t help come back and give us a bit more information about your computer specification. I’m surprised that customer support have not responded, when you used the Blurb Contact Support option did you, at the end of the process, get a pop up that gave you an incident number? If not the support request didn’t get submitted. If that is the case I’d try again – make sure when you get the pop up that says "your question hasn’t been submitted yet" that you click the "Finish Submitting Question" button – it’s surprising how many people do not do that. …..Tony	Posted by tfrankland Sep 17, 2012 12:26am PDT Permalink

Hi rachel, I do not see a recent inquiry from you so it’s possible the question was never submitted (you should have gotten an automated email noting we’ve received the incitent). If you are using Windows XP you’ll need to see if your computer supports 32 bit color by changing these settings. -Craig	Posted by csm Sep 17, 2012 11:20am PDT Permalink

thank you both. i handed the (not old) puter over to my tech man with your bit depth instructions. he hit the booksmart icon and it loaded just fine. i have a special gift with technology. so, i’m on my way.	Posted by kardomr Sep 17, 2012 4:06pm PDT Permalink

rachel – did you get an answer/solution that you can understand and correct? I am having exactly the same problem with the Vista system, any guidance? Ross	Posted by Fitch Oct 15, 2012 5:55pm PDT Permalink

What a useless system Blurb has become – no customer support – much too complicated. After 6 books, I QUIT and am moving on to a more user friendly site.	Posted by Fitch Nov 3, 2012 2:01pm PDT Permalink