BookSmart

Locked BookSmart 3.4.1 - cannot save custom layout

When I am in <Edit Layout> and click on <Apply and save to my layouts> nothing happens – except that BookSmart goes back to normal edit mode. The created layout does not appear in the <My page layouts> window. There’s no problem with the page; no warnings; no issues.

I’m running BookSmart 3.4.1 on Win 7 64-bit.nicMario

Posted by
nfld-pix
Nov 1, 2012 10:55am PDT
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nfld-pix
 

Please help! I have the same problem. Custom layouts are gon after closing and restarting Booksmart 3.4.1 Dutch version

Posted by
mcmellow
Nov 1, 2012 2:31pm PDT
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mcmellow
 

Same problem here, old CustomLayouts are not recognized from previous version. Even if I load a published book and I try to save the layouts of that book as a new customlayout, the program goes back to the edit window.

 CustomLayout is not working.

 Any answer from support ??

Posted by
JuanZas
Dec 6, 2012 1:22pm PDT
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JuanZas
 

Sorry I forget mention current version 3.4.3  34780 is also not working !

Posted by
JuanZas
Dec 6, 2012 1:24pm PDT
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JuanZas
 

Hi JuanZas,

Please contact support so we can figure out what the problem may be.

-Craig

Posted by
csm
Dec 6, 2012 1:42pm PDT
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csm Icon_staff
 

Thanks Craig. Done !

Posted by
JuanZas
Dec 7, 2012 4:25am PDT
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JuanZas
 

Same issue here.

Posted by
GHMedia
Dec 24, 2012 1:56pm PDT
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GHMedia
 

I have the same problem as JuanZas – any reolution yet?

Posted by
suzigun
Dec 31, 2012 3:25pm PDT
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suzigun
 

Similar problem – sometimes able to save a custom layout (Save as screen opens) and sometimes the layout disappears. Any resolution yet? Version 3.4.3.34780_en_US

Posted by
Scott3325
Jan 1, 2013 9:09am PDT
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Scott3325
 

I’m having the same problem. I can see custom layouts I’ve saved previously, but when I try to save a new one nothing happens — I’m just taken from the “edit layout” screen back to the regular edit screen, but I never see the “save as” screen and the layout is not actually saved.

Has anyone found a resolution to this? I’ve tried restarting the program and rebooting my machine but no dice.

I’m using Booksmart 3.4.3.34780_en_US on Mac OS X 10.6.8.

Posted by
wsawatzky
Feb 2, 2013 9:23pm PDT
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wsawatzky
 

Same problem as JuanZas. Is there a fix?

Posted by
brianfield
Mar 20, 2013 4:54pm PDT
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brianfield