BookSmart

Locked Typing text so slow since downlaoded 1.9.2

Please someone help. I’ve been working on a project for over 2 months for Xmas. Yesterday I downloaded 1.9.2 and now the delay when typing is 10 seconds or so. This is driving me crazy and I still have another 40 pages or so to go. Plus editing. Can someone tell me what is wrong and or suggest another publisher that i just can copy and paste to their program,.

Also I see lots of talk about the 1/8 margin cut off. Is this in addition to the margins booksmart shows while in editing mode?

Thanks Jess

Posted by
jessclayton2
Dec 5, 2007 7:11am PDT
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jessclayton2
 

This looks like it would be best handled by filling out a Customer Support Form. Once this is filled out someone from Blurb will be in contact with you in one business day.

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Dec 5, 2007 4:35pm PDT
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bmartinek
 

I posted a message regarding a memory leak.  This is what slowed down my computer to the point where it wasn’t enjoyable to continue on with my book. 

Here’s something you can do.  Check how much Hard Drive space you have on your computer.  Check every now and then how much space you have left while working on your book.  My guess is that your Hard Drive space is getting eaten up from this new 1.9.2 build.  That’s what’s happening with me.

Posted by
maxandy
Dec 5, 2007 5:17pm PDT
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maxandy
 

I have the same problem and filled out numerous support forms. The techs. were very helpful, but no one solved the problem and when I mentioned that many people seemed to be having the same problem, I was told that many problems look the same from the outside but that the inner details can be different.

Yes, but the bottom line is, the performance is so poor that I can’t use the application. I resorted to using version 1.8, but wasn’t happy to lose some of the new layouts, so I had to set the Blurb book aside until a better working version of Booksmart is released. It is very frustrating, but a good opportunity for me to explore other possibilities elsewhere. 

Still, I hope the performance issues are solved soon. 

 

Posted by
pasoccupe
Dec 7, 2007 6:01am PDT
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pasoccupe
 

Well, for any of you who are having the slow down so much so that you couldn’t work. The way I could get the program to work is to type my info in a word document and copy and paste. I would only have to copy and paste a sentence or so and then the program world work again. Hope this helps any who are struggling for xmas.

Posted by
jessclayton2
Dec 7, 2007 8:22am PDT
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jessclayton2
 

Yes, i had the same problem, finally finished but now I can’t print a proof….it locks up my whole system and I can’t even force quit.  I have to literallly unplug my computer.  Any suggestions on other places to do this?

Posted by
martini3
Dec 11, 2007 5:32am PDT
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martini3
 

Same problem today for me inputing text, and some of the text boxes will not accept text even when they are highlighted. I find the entire program slow, not just with the typing. I would use another program, except that the other one I tries was even SLOWER! What is it about these programs? Are they holding too many photos in memory that they use up all the ram?

Posted by
mjnunnally
Dec 12, 2007 11:03am PDT
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mjnunnally
 

Hello Blurbarians,

One thing I would double check would be the video card driver. Particularly nVidia has been a little uncooperative for certain cards and drivers. Namely the 8800 and the 7600 series.

In some cases upgrading to the newest one had helped and in other cases the previous one helped.

If you continue to experience issues then filling out a Technical Support Form is the best way to get this looked into further.

Hope that helps.

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Dec 12, 2007 12:54pm PDT
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bmartinek
 

I’ve made a total of 20 private and public Blurb books to date. All of them, with the exception of the last, were made with BookSmart 1.8.x or older. For my latest, smallest book with a minimum amount of text, I decided to test 1.9.2 on one of my computers, a G4 tower Mac. Result? Unbelievably slow. Insanely slow. Because I have a backup of my latest version 1.8, I’ll happily revert to it for now, but dread the time when I may be forced to upgrade. Whatever you did, you broke it in 1.9.2. Fix the Mac version to how it worked in version 1.8.x, please. TIA!

Posted by
Michal
Feb 4, 2008 11:40am PDT
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Michal
 

Hi Michal, et al.

Power PC based Macs indeed run BookSmart 1.9 slower than they could run 1.8. This is an issue that can’‘t be fixed, unfortunately, and if you’ve still got BookSmart v1.8 running on your G4, I wouldn’t recommend upgrading. I am sorry for the trouble.

Best regards,
Jeremy

Posted by
jbates
Feb 4, 2008 2:29pm PDT
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jbates
 

Thanks, Jeremy, I’ll stay with BookSmart 1.8 on the Power Mac. Because I saw nothing I need in 1.9.2 that 1.8 does not have, how about my MacBook Pro with two gigs of ram and OS X 10.4.11? WIll I notice a speed hit on it with BookSmart 1.9.2, compared to 1.8?

Posted by
Michal
Feb 4, 2008 9:04pm PDT
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Michal
 

I started a new book this morning in the latest BookSmart (today’s latest release) and I, too, find it unusably slow, not just with text but images, simple zooming in or panning around layouts, dropdown menus – the whole UI is completely unresponsive.

Does anybody have a link to version 1.8 so those experiencing the problem can continue to work on their books? It would be very useful if Blurb could have an archive page for old versions of their software in case this happens again (which of course it shouldn’t but the programming world is a complicated and unpredictable one!).

Regards,

Posted by
alexyork
Feb 5, 2008 7:50am PDT
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alexyork
 

Once a project is opened in a new version of BookSmart, it can no longer be opened in the old. More on the matter:

http://forums.blurb.com/forums/1/topics/1215
http://forums.blurb.com/forums/1/topics/953

Posted by
Michal
Feb 5, 2008 8:50am PDT
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Michal
 

thanks for the warning. however in this case i will start again from scratch in 1.8. at least i will be able to finish it in 2008 :) i could quite easily see myself still editing text well into the new year with 1.9…

does anybody have 1.8 linked somewhere? would be greatly appreciated.

Posted by
alexyork
Feb 5, 2008 9:15am PDT
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alexyork
 

I’d let you have my copy but the End User License Agreement says I cannot: “You agree that you will not (a) reproduce, modify, distribute, transfer, disclose, or make available to any third party any portion of the Software…”

Posted by
Michal
Feb 5, 2008 9:35am PDT
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Michal
 

So unless Blurb is willing to put up a link to v1.8.1 (think that was the previous release?) in public on the site (or perhaps private…) then I and many others will be totally unable to produce any books for the forseeable future, that is until they release an update which fixes this show-stopping issue, which of course could be many weeks or months away.

Any assistance from Blurb on this issue would be greatly appreciated.

Posted by
alexyork
Feb 5, 2008 10:36am PDT
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alexyork
 

Hi alexyork & Michal et. al.,

Let me try to address dangling questions in order…

First, Michal, your MacBook Pro should be an Intel Mac, which should power through BookSmart v1.9 without difficulty. Only PowerPC based Macs seem to take the performance hit you mention, and, I hear from our QA team that’s because the newer Java Virtual Machine isn’t optimized for Power PC processors. Also, BookSmart v1.9 places more demands on graphics cards, and newer Macs are better equipped to meet those demands.

Second, thank you for noting and respecting the end user license agreement. I won’t contradict or erode that language here. That said, we can’t police any one-time sharing of v1.8 between authors. Blurb customer support can’t directly roll anyone back to a previous version of BookSmart, nor do we want to see v1.8 posted on a website somewhere for anyone to download. If one author is struggling with v1.9 however, and another author wants to directly assist him/her, that is not something we can police or prevent.

Lastly, please note that Michal is right in that projects opened in v1.9 cannot then be opened in v1.8. The files aren’t backwards compatible. I am sorry for any inconvenience—we have to be hyper-efficient moving people to increasingly stable versions of BookSmart. Our tiny customer support crew can’t support too many versions of BookSmart, and our goal is to get everyone on the newest version whenever possible. That said, the best time to upgrade is always before beginning a new project, and I am sorry for any trouble Power PC based Mac users are experiencing after having upgraded mid-project.

Best regards and thank you for your patience,
Jeremy

Posted by
jbates
Feb 5, 2008 12:02pm PDT
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jbates
 

Jeremy (and Craig from customer support) – thanks for clearing up a few questions.

I would like to confirm, however, that my issue is with the Windows version of 1.9.x – so the problem is not OS-dependent. 

As Jeremy and others have confirmed, Blurb are not able to offer previous releases of BookSmart. If anybody with a windows version of the installer for 1.8.x would be kind enough to e-mail me privately through this site I’m sure, as Jeremy mentioned, Blurb might just tactically ignore my quiet request for the installer. I feel sure other users unable to use 1.9.x at all on Windows (or otherwise) would also be very grateful indeed.

Regards, 

Posted by
alexyork
Feb 5, 2008 3:01pm PDT
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alexyork
 

Having gone back and forth with Blurb support about this issue we have reached a wall whereby Blurb are not able (willing) to release the 1.8.1 installer for windows (or mac) to customers unable to use 1.9.1. Not impressive, frankly.

It would therefore fall to the Blurb community to help out with this.

If anyone is willing to supply me with the installer I would be hugely appreciative, otherwise, as I explained to Blurb support, I will be forced to use a competitor, which I really do not want to do.

Thanks all, 

Posted by
alexyork
Feb 7, 2008 1:54am PDT
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alexyork
 

Nobody has come forth with a 1.8.1 installer for Windows yet. Somebody out there must have one on their machine somewhere and would be willing to upload it temporarily.

I have just installed the latest 1.9.x on a brand new computer, brand new windows installation (this time XP pro 64-bit), newest drivers etc and I’m experiencing the same almost unusable performance only this time the interface is slightly more responsive (no doubt down to a much better CPU). This tells me that the issue is with the software itself rather than any clash with another package or piece of hardware. most likely an issue with displaying images in the gallery, since the UI is fairly responsive when you have no book project open (i.e. no images visible).

Once again I appeal to the Blurb user community to provide a 1.8.1 Windows installer so that I and others in my position can continue to use Blurb rather than going to competitors, as, frankly, 1.9.x is utterly unusable on multiple machine configurations, different OS and different hardware/software combinations.

Thanks in advance to anybody willing to supply a 1.8.1 win installer! 

Posted by
alexyork
Feb 11, 2008 4:11am PDT
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alexyork
 

Hello Alex and others…

Sometime back I uploaded a copy of 1.8.1 to an FTP server to help another Blurb user out…

You will need a FTP client to access the file. If you don’t have one download a free trial of CuteFTP; that’ll do it for you…

Then connect to;

<font color="#222222"><font face="Verdana">Ip: 85.92.68.18</font></font>

<font size="1">Hostname: london.digitalred.com</font><font face="Verdana" size="1" color="#222222">Username: c24temp</font><font face="Verdana" size="1" color="#222222"></font><font face="Verdana" size="1" color="#222222">Password: dfGd%g!2e</font>

<font face="Verdana" size="1" color="#222222">Port: 21 (default FTP)
</font>

<font face="Verdana" size="1" color="#222222">You will find the file under public_ftp/incoming</font>

<font face="Verdana" size="1" color="#222222">I just checked, and it’s still there…</font>

<font face="Verdana" size="1" color="#222222">Good luck;</font>

<font face="Verdana" size="1" color="#222222">Cheers;</font>

<font face="Verdana" size="1" color="#222222">Lee</font>

Posted by
lkb-28
Feb 11, 2008 6:10am PDT
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lkb-28
 

Well that was a mess up…

Try again;

Connect to : IP 85.92.68.18

Hostname : london.digitalred.com

Username : c24temp

Password : dfGd%g!2e

Port : 21 (default FTP)

Good luck;

Lee

Posted by
lkb-28
Feb 11, 2008 6:13am PDT
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lkb-28
 

Lee

Thank-you! Blurb community to the rescue!

Much appreciated!

Alex 

Posted by
alexyork
Feb 11, 2008 11:05am PDT
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alexyork
 

Oh sweet irony….

Installed 1.8.1 thanks to Lee (many thanks again!) but it still runs like somebody is dragging an elephant through a thick rosebush. Maybe it’s a problem with GeForce cards, maybe not. One thing is for certain and that is that this software is unbareably slow. I’m way beyond caring now, at this stage.

Thanks again to Lee and others offering help. 

Posted by
alexyork
Feb 11, 2008 11:10am PDT
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alexyork
 

I sent the same problem to technical support and didn’t get any resolution.  It appears there are just too many problems with this program.  That’s sad because it seems to have more capabilities than any other online book publishing program and I’ve also spent 2 months and 220 pages on my book thus far, with the same or greater delays than you have experienced.  I sincerely hope the Blurb experts are doing something about this.

Posted by
sld5009
Feb 29, 2008 12:55pm PDT
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sld5009