BookSmart

Someone Else's Content in My cover a week before Christmas

This is the first time I have used Blurb and I don’t think I will again. I just recieved the order that I placed on the 6th of December for 5 of the same book. I also paid the additional shipping to do it in a two-day air. Not only did they arrive late, but they are not the books I ordered. They printed my front and back covers fine; however in three of the five books printed someone else’s content. Now I am one week from Chirstmas without the Christmas presents I was supposed to have. Also, the quality on the softcover books is very disappointing and I cannot find a customer service number to save my life. I paid nearly $100 for five small and incorrect books and cannot even contact them to discuss it.

 Anyone have a phone number or any advice?

 Regards,

Leah

Replytopic_b_normal
Posted by
Leah337
Dec 18, 2007 1:27pm PDT
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Leah337
 

Leah,

We make good on manufacturing defects. Please contact Order Support and someone will get back to you promptly.

– Kathy 

Posted by
kathybad
Dec 18, 2007 2:12pm PDT
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kathybad
 

Same thing happened to me – someone else’s pictures in my covers

Posted by
goldsun
Dec 26, 2007 10:56am PDT
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goldsun