Blurb Forums

1.9.2 Sucks

I downloaded the new software eagerly, only to discover that it does not seem to work properly.  It bombs out every now and then and it is also very slow.  What do I do and how do I get the old programme back? Or do I have to re-download the software.  It is really very frustrating!

there are other threads about this. 1.9.2 has serious performance issues to the point where it is practically unusable on various machines. for instance i installed it over 1.8 on my old PC and 1.8 used to run extremely smoothly – very quick indeed. 1.9.2 rendered it virtually useless. i have since installed a fresh copy of 1.9.2 on a *brand new* PC and it’s still unusably slow. For instance right now I’m trying to simply duplicate page layout (ctrl + shift+ D) for a *blank page* with a project that has 0 images loaded (so literally just the interface and an empty book) and it’s taking about 10 seconds to duplicate the blank page! At one point I did think the performance problems were down to a memory leak in the gallery but it’s obviously just a general problem with the entire application. It’s using 108mb of RAM right now with NO images loaded into it! 108mb!! there are serious programming errors in this release.

blurb need to address this issue immediately and release an update or they are going to lose customers. an example of this in practice – i recommended blurb to my folks last year and they just finished making a holiday snaps book – they received it last week and are dead chuffed with it – they produced it using 1.8. They have since upgraded to 1.9.2 and now find it completely unusable. They are now using Lulu….. I wonder how many other blurb customers are doing the same.

It’s a shame since Blurb is clearly the best option for everyone but if their software, the core of their production success, is faulty then they will have serious issues retaining and gaining customers. Other competitors have equal or superior printing quality (I know this because i have invested a lot of time trying out different companies’ products) but Blurb have always been onto a winner with their software.

And now it’s broken…

A simple patch is all we ask…. 

Not to belittle your problems, but, in our house we have it installed on 4 different computers.  Two PCs and 2 Macs.  One each laptop and desktop.  It runs fine on all.  There are definitly software issues, but they aren’t performance issues.  Also, there are clearly thousands of users out there using it w/o problem.  I suspect that it’s some configuration/compatability issue.  There are literally thousands of potential configuration possibilities given all the many different manufacturers of hardware.  Conflict with other software is also a possibility.

This issue seems to come up occasionally, and I seem to remember tech support being able to resolve some of the problems.  I don’t know the size of Blurb’s user base, but all the complaints combined probably don’t amount to a fraction of a percent of them.  Small consolation, I know, if it’s your’s that doesn’t work.