! can't open books
Hi, My Blurb client won’t open my books. I see the books listed but when I click on one to select it I get this generic error message saying it has encountered a glitch. How can I troubleshoot this. I had just finished my book!
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I feel your pain! This happened to me excatly the same thing…I’m so frustrated!
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The best way to troubleshoot this is to raise a Technical Support request on Blurb, if you haven’t already. http://www.blurb.com/help/technical_support Blurb staff are really helpful and wll get back to you. ...........Tony
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Well, it happened to me too! I spent many, many hours doing a book and it will not open now. I contacted tech support last night . Got a reply today and tried what they said…using the "settings ext." in the folder….but there was NO settings ext. available…So, waiting again for a reply but I think it is totally gone. All that text info…..Ugh! what a horrible loss of time. I’ll never remember all of it to do it again… Lost
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same problem for me..very frustrating since many hours were spent making the damn thing…it was my first time using this program..and i was impressed at first with it..but now i hate it…
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me too. what the hell? I have several books that must be published for clients in the next two weeks. this is most disconcerting.
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I have spent about 30 hours working on a photo book. after saving a copy of the book for working with a different layout, i cannot open both files. i am really frustrated. Has anyone fixed this problem so far ?
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this seems like a big problem!!!!
it happened to me as well…......................
blurb get this sorted out please!!
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Hi all, Sorry—I posted our response to this issue in another thread on the same subject. There is a rather simple workaround that eliminates a bug. If anyone else has used the "save as" feature and then can’t open their book anymore, the following may solve the issue (and won’t harm your projects in case your technical issue is different): Go to My Documents>BookSmartData>YourBookFolder (find the actual folder for your book project, which should have the same name as your book).
Inside the folder for your book should be a .jpg or .png file. Drag it to your desktop.
Then, please open BookSmart and try to open your book again. This should work now, as the bug was in that thumbnail of your cover image… Please note we’re hard at work on a patch to remedy this issue. Best regards and thanks for your patience,
Jeremy
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Can someone please help me. I have spent over 40 hours creating a wedding album and now my book will not open! I keep getting an error message. It was after I typed in the title with the … After much searching it stated that blurb recommends not to use … in the titles. Well I am a little disgruntled because this is the 4th book I’ve made with Blurb.com and have always had the … in the title (with the older version of blurb) . From what I’ve read, the … causes a BUG! Well, when I was creating the book, I only clicked SAVE nothing else and now can not open my book. I am also working on a MAC ibook G4… Can someone please help me recover my book or am I going to have to start ALL OVER? PLEASE HELP!
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Hi mrsmorrison, Please hang in there. We’ll work to help you re-open your project. You should not have to start all over. Please simply contact customer support, and you’ll get prompt 1-on-1 assistance. We look forward to getting you back on track and are very sorry for the inconvenience caused by the bug.
Best regards,
Jeremy
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i fell all of your pain, the same thing happened to me! i just finnished a book and hit the preview button, application quit and now its telling me there was a glitch and wont open the book. gonna try contacting customer support now. hope they will be able to help me.
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ok, so just to let anyone know, i downloaded and re-installed the application and it seemed to fix the bug.
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Just wanted to say thank you to Jeremy for being so patient in trying to figure out the problems I encountered. We figured out that my system requirements for MAC were not up to par. Needless to say, I “lost” my book but it’s ok. I spent hours working on it and practically remembered the order of my book. I also realized that because my system requirements were not up to par, it was making designing the wedding album that much more time consuming. Last night, I uploaded Booksmart to my non MAC desktop, and it was smooth sailing. I completed the book in about 3 hours. Today, I will proof it, upload it and order it! So Jeremy, thank you for all of your assistance.
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Howdy, Please on’t thank me until your work is recovered! We should be able to get it back! We’re not finished yet… Cheers,
Jeremy
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Let me add my voice to all the others that are having this same problem. Sounds like Booksmart has a common glitch that needs to be resolved. To make matter worse, the instructions that tell you how to find your Booksmart version number on the tech support page do not work. And I’ve got 2 Booksmart icons on mt desktop…the orange one that I’ve been using and won’t open my book and a blue one. I clicked on the blue one & began downloading the newest version of Booksmart & it began erasing the old version. I got nervous and hit "quit." Now I can’t even access the old version. Is my book, that I spent over 40 hours on and which was ready for publication, gone forever? First timer who is VERY frustrated with what I initially thought was an incredible product.
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Hi sdennis112, That blue icon is the installer. Clicking it will initiate the installation of BookSmart. I know the software isn’t perfect, but truthfully there is no need to be nervous. There was an inconvenient crash in v.1.9.3, but it didn’t result in the loss of anyone’s data. Please go ahead and remove the BookSmart icons from your desktop, download and install BookSmart 1.9.4 from Blurb.com, and you should be able to open your book projects again. Please note that the program files and your data files are stored separately, so uninstalling the old version of the software doesn’t affect your actual book projects at all. You’re simply replacing the version of BookSmart that goes to look for those book files, opens them, interacts with them, and then saves them back in their separate location. So please go ahead and install v 1.9.4 and if you still need help accessing your book files, please contact customer support. Your data is not lost.
Best regards and thank you for your patience,
Jeremy
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Thanks for the clear instructions to solve the problem. Just remove the icon from my desktop, installed v.1.9.4 and I can open my books again.
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I’m sorry Blurb but this is getting out of hand!! I have sent numerous emails and no solutions that have been proposed to me have worked…....
I have started a new book to see if this was possible but guess what…. it wont even let me load any pictures onto the program now without crashing.
I do get replies from my emails but they take forever to reach me, please can someone get in touch with me with a proper solution to this problem…....
I have sent error reports with my email address and also sent another customer support email with the NEW problem.
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Sorry about that—we aren’t in the office over the weekend. During the week, your questions should be answered in a maximum of a couple hours. As for the photo crash, that’s something than can be fixed by removing a file called NativeSmart.dll. Since you wrote Customer Support, youi will receive more specific directions shortly. Best regards and thank you for your patience,
Jeremy
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Thanks to JBates for at least getting back to me as I’ve also been in "communication" with tech support and have been VERY disappointed both to their "help" and to the extreme infrequency of their replies to inquiries that are very important and urgent. Having said that, I have a couple of questions about your suggestions. Tech support sent me a "patch" but all it appears to have been was a different version of booksmart and if I’m not mistaken, it is version 1.9.2. With that in mind, do you still recommend that I remove the current versin I have and download version 1.9.4? Secondly, when you say "remove" and replace, do I simply delete it from my desktop or do I have to run some sort of uninstall? Lastly, once I installed version 1.9.2 that tech support sent me I could then access booksmart but the "open existing book" icon was grey’d out which would seem to suggest that I’ve lost my book or that version does not recognize my book. Your thoughts? Thanks for your help.
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My book has been my full time project for the past 2 weeks. I began having my problem last Friday and could not get it resolved before the weekend. Now it’s Monday and has been over 3 hours (by this threads own count) since I both posted here and since I sent an email to tech support. Apparently blurb/booksmart isn’t as fast ("questions should be answered in a maximum of a couple of hours") as they claim or very customer centric at all.
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jbates, THANK YOU for your advice!! Moving my book files to the desktop did the trick. I was getting frustrated, but am now SO relieved!! Thank you thank you thank you.
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I read this whole forum on this topic because my book has done the same thing as well. After trying all of the advice people have offered, my book will now not only not open, but will not even show up on the program. The file is still on my computer, but I cannot import it to the new program. I am afraid that all of my work has been lost. Please help. I have already contacted customer support, without any response.
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Hang in there jaws. Customer support is catching up from this weekend (they’re not in the office Saturday and Sunday) and they will respond to your inquiryvery shortly. Your work should not be lost. Please hang in there. Also, please try not to move any files around nor follow any advice above. Every situation is a bit different, and customer support will help you sort this out. Chin up! Best regards and thank you for your patience,
Jeremy
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