Blurb Forums

Upload/Shipping Issues

What’s going on with uploading and shipping with the latest release of Blurb? I’ve done a few books and never had a problem and I love Blurb’s product. That said, the last book I did wouldn’t even upload to the site. Another friend of mine had a very similar problem when he did his first book. In my case, someone from Blurb had to upload it for me because it was a known problem and they had to intervene for me. (What’s the “known” problem and is it fixed?”) In my friends case, it just took days of tweeking and trying different things before his book finally uploaded. In his case, the help desk was unable to help him upload his book.

Next….

The following problem occured when the book finally got to the site… the shipping information was totally incorrect. I finally got my book but not before a lot of problems with the shipping flow. Another friend ordered a book and she got someone else’s??? It took her 3 times (and a LOT of hassle) to get the correct book shipped from Blurb?

Is anyone else having these kind of problems? I want to make sure these problems are fixed before I do another book.

Hello Julie and Judy,
From a technical standpoint, problems with uploading a book can stem from numerous sources such as: a Firewall blocking a port, a non-standard image in the book, or even an ISP timing out the modem. Our customer service team is here to help resolve issues like this and they’ll try to offer a preventative solution for your next book upload.

Blurb is still an evolving product and occasionally there can be growing pains, but always feel free to contact customer support if you are having difficulties with BookSmart or our site. They’ll take care of you.

Best Regards,
Ben
Senior Technical Support Specialist