BookSmart

Stuck in 'Loading'

I’m new at this game (but love the product). I’m using the Mac version of BookSmart. The program is stuck in ‘Loading’ mode for a few hours now with no results. It is trying to import from iPhoto and going nowhere.

I have tried quitting, restarting, starting a new book, deleting and reinstalling the application, etc. all to no avail.

Any advise?

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Posted by
JoyceMay
Aug 18, 2007 1:59pm PDT
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JoyceMay
 

I’m having the same problem, I can’t drop in any images (from iphoto) without it getting stuck on ‘loading’. I’m using a macbook pro 1 gig ram, core duo. If i use the "my imported photos" function, the whole program freezes and I have to force quit booksmart

help! 

Posted by
mattcouper
Aug 19, 2007 1:27am PDT
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mattcouper
 

I’ve email the tech support people. They quote a one day reply situation but I don’t know if they work on week-ends. I’ll let you know their reply.

I too am using a Macbook running Tiger (one month old) I’ve no other problems with the computer so I suspect a program glitch. Your similar problem suggests the same.

Posted by
JoyceMay
Aug 19, 2007 11:05am PDT
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JoyceMay
 

thanks!...I’ve put in a query too so hopefully they’ll be in touch soon..I need to get started on my project…

Posted by
mattcouper
Aug 20, 2007 12:08am PDT
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mattcouper
 

ditto. hope the techies reply soon.  looks good, if it works!  also on macbook pro 2 gig and tiger os

Posted by
ozcheewah
Aug 20, 2007 4:43am PDT
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ozcheewah
 

had the same problem after getting my book finished couldnt reload it all that work for nothing

downloaded it again and same problem stuck stuck stuc

finaly tried a different vender PABOLO i thnk worked great

Posted by
royallangley
Aug 20, 2007 6:30am PDT
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royallangley
 

I got back the instructions as thus:

Hi Matt,

Please make sure the images meet the following criteria:
1)    JPG or PNG format
2)    RGB or grayscale color (no CMYK)
3)    Are saved on your hard drive and not on an external drive
4)    If you’re using iPhoto, that the library has its default name and is saved in its default location
5)    The images have no ICC/color profiles attached, nor any tags, such as keyword descriptions of the pictures.
6)    Please be sure that no images are saved as 16-bit files. 8-bit is the default, and you wil probably know if you have save any images as 16-bit. If so, please change those back to 8-bit files.
7) Between 150-300dpi. Images should be between 150-300 dpi (dots per inch or pixels per inch). For instance, a 5×7 image frame should be filled with an image that is at least 750×1050 pixels and no greater than 1500-2100 pixels.

have double checked all that and still no go with loading images….

Ive sent in another request…looks like its a mac thing? 

Posted by
mattcouper
Aug 20, 2007 10:39pm PDT
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mattcouper
 

just got the next fix from tech support:

 

Hi Matt,

Let’s please try a clean reinstallation with a Java update. Any books you have worked on will not be harmed by this upgrade.
1) Please drag BookSmart.app from your Applications folder to the trash.
2) Please run on of the following updates:
If you are on Mac OS 10.4.8 or higher, please install this specific Java patch.:
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=13019&cat=60&platform=osx&method=sa/JavaForMacOSX10.4Release5.dmg

If you are on a slightly earlier version of Mac OS 10,

please install this Java patch:
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=08829&cat=60&platform=osx&method=sa/J2SE50Release3.dmg
3) Now please go to Blurb.com and download.install as if from scratch.
Please let me know if this does not solve the problem.

ive just done all this, to the instructions, but still no go…

has anyone with an intel mac having the same probelms with book smart?<cite>!!</cite> 

Posted by
mattcouper
Aug 22, 2007 11:14pm PDT
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mattcouper
 

Found the fix…i had my file vault on and that was screwing up the transition between files and booksmart. Turned it off (which took about 3 hours) and its all working fine now!

Posted by
mattcouper
Aug 25, 2007 4:42pm PDT
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mattcouper