Upload problems!
I’m trying to upload my first blurb book so I can get it printed. But whenever I try I get the exact same error message saying “Hmmm we’re having problems uploading your book.” Then below that it says “0 Init.”
Am I doing something wrong?? Does it make a difference i’m using a MacBook and not a Windows based computer?
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Howdy Simon-K, For these types of crucial and time-sensitive technical issues, it is best to contact Customer Support (by clicking here and filling out the form). Most of us use Macs here at Blurb HQ, so I assure you that’s not the problem. Customer Support should be able to identify and solve/workaround your issue. Best regards and thank you for your patience,
Jeremy
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Hi, I am having the same problem as Simon-K. Any ideas yet?
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Hello, I also have the same problem. HELP! I’m not am Mac user.
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Me also, i am currently encountering the same problem. I have to order my book…. Any solutions here? And I AM NOT A MAC USER......
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Hi all, If you encounter these types of issues over a holiday weekend and need answers fast, searching our FAQs is a good way to go. Please click here for an FAQ with basic upload troubleshooting steps. If those don’t work, please be sure to contact customer support (if you haven’t done so already). Best regards and thank you for your patience,
Jeremy
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i am receiving a chunk sequence error when uploading…anyone know how to fix & upload?
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Hello surett2; There are many reasons why these fairly complex upload processes fail, and, as far as I know, no "standard" fix… There are 3 options; - Try, try & try again… - Try uploading from a different PC or using a different ISP… - If all else fails – contact Blurb Tech Support here…. Not much in the way of constructive help – but that’s the way it is! Cheers; Lee
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I had the same problem. I downloaded BookSmart to another computer and exported by book. Now that I am importing and try to upload I am finding the fonts are saved under the correct names but not showing up in the preview the same. How can I fix this so I can try to upload?
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Hello danabryant; This sounds to me as if your two machines have different font libraries… This is a common scenario caused by different programs loading different variations of the font files to the font library… As a consequence, my guess is that the "new import" is using the best alternative it can find. Did you use a special font? Check to ensure that the font you did use in your "old" copy on your "old" machine is available on your "new" machine. If it’s not, just copy the font file to a flash-drive, and import it into the "new" machine… That should do the trick… Good luck; Cheers; Lee
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Thanks for the advice, Lee. I am still at a crossroads though. I can’t get the font to paste to the flash drive. I can copy it but the paste command is grayed out. This is very frustrating when I worked hard to get this book together and can’t even upload it. "Old" computer is running XP and newer laptop (that won’t allow upload) is Vista. I feel like the referee among siblings…no win for me. Thanks for your help. db
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Hi db; You probably need to be logged on as Administrator in Vista to import files. Try that… there’s no other reason why a simple font file won’t copy to the font library… Did you try just dragging the file from the flash-drive to the library using Windows Explorer? Lee
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My problem was not installing; my problem was getting the fonts I wanted on the flash drive. Tech support suggested I try dragging to the desktop then saving & it worked. It seems to be a glitch when you can drag/copy/paste and can’t just copy/paste from the folder. ??? Now I am back to my original problem. I can’t upload from either computer. I tried disabling anti-virus software, etc. but still can’t get it to upload from either computer. Any suggestions? db
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Hello db; Glad you got the font problem sorted… What Error Message are you getting (if any) when you try to upload… A brief description of what is happening might help in resolving the problem! Have you tried to upload using a different ISP? Did you "enable" BookSmart to allow it to talk to external connections when you installed… What about your Firewall? Is that stopping the connection? Come on back if you need more, or can give us some better input… Lee
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My error message is something like "hmmm, we’re having trouble uploading". No problems with BookSmart and obviously no problems logging in to this site. I have enableb/disabled all protection, worked with/without the firewall, changed titles, logged in with email & with user name, checked/unchecked remember me on password, changed computers, and no telling what else that I can’t remember. My family would love the book but I am beginning to wonder if it is worth it. The only thing you listed that I haven’t tried is using a different ISP. I guess it is worth a shot. Will let you know what happens. In the mean time, post any other ideas you may have. Thanks. db
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Connecting to blurb….
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I could resolve my problem reading the FAQ (RTFM rules). I use Kaspersky and it blocks Booksmart.exe Really easy to solve. Thanks a lot!
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Hi There Same problem as Simon! Utterly, UTTERLY frustrating…. I am sick and tired of the "Uhmmm, ...: etc message – disabled and reinstalled everything but the problem remains!!! Wish someone has an alternative I
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SOLUTION TO THE UPLOAD PROBLEM…changed ISPs. This was quite an ordeal since I had to export/import and drive across town to another computer. I also had to edit the book because some changes saved seemed to be "undone" in the preview on the new computer. BookSmart shut down during a preview print and finally 2+ hours later I have an uploaded book & pending order. There has to be an easier way. db
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Seems to be a common issue. I have an upload issue too, see http://forums.blurb.com/forums/1/topics/3321#posts-15071 I have a feeling that is my end though. Trev
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Yeah, easy to say "try another service provider" harf to easily do. Wish I hadnt taken the effort to try this software. Plenty other book sites on the net.
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Hi all, Customer Support is there to help with upload issues. They might recommend trying to upload from another location, but they’ll never tell you to cancel your ISP service and switch providers. Again, if you haven’t contacted them yet for the upload issue you are experiencing, please do so. Best regards and thank you for your patience,
Jeremy
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Hi peeps,
I too have the same problem, and message -
Hmmm we’re having problems uploading your book…0 Init.”
I’m running Apple’s Leopard and my OS firewall is allowing incoming messages yet still no luck. I emailed customer support but I’m still waiting. Is it something to do with my Netgear Router?
My Mac buddy (genius) reckons its nothing to do with our ISPs
Joy
Indy Fan
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