BookSmart

Ive uploaded twice and my book isnt there

I cant figure out why my book isnt there?  Ive "published" my 70 page book two different times (and believe me with dial up it isnt fun) and each time it finishes…...the book is no where to be found.  I need help fast!!  Ive got to get this book ordered for my client now!!  Im using Booksmart 7.7, but when i published a book a few months ago I had no problem at all!

 

Thanks

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Posted by
k1000words
Aug 22, 2007 8:13pm PDT
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k1000words
 

Hello K1000,

There could be a couple things preventing the upload. There was a software issue in BookSmart 1.7.7 that would look like it would upload and then wouldn’t, which sounds like the case now. Quite often that was due to an image that didn’t have the corect color profile or erroneous metadata.

I would suggest downloading the newer version of BookSmart 1.8.1, which has improved messaging during upload and preview to prevent problems like this. The only exception to this would be if you have a Dog or Cat book, which will not work in BookSmart 1.8.1. Also, the new version of BookSmart 1.9 will be released in September and you could wait for that as well. The new version will have numerous new features which you might want to take advantage of.

If you still continue to have problems uploading I would suggest entering a Customer Support Form and someone form Blurb will be in contact with you in one business day.

Hope that helps.

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Aug 24, 2007 10:08am PDT
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bmartinek