beware of softbooks and bad customer service
I had received a softcover book that was horrible. Blurb replaced it for me, but it had the same problems. Now they are completely ignoring me – I have sent several emails and have not even received a response. In the meantime I have this nasty book sitting on my desk and a client who is a bit over me by now. If you can’t have good customer service, you shouldn’t be in business. yes, I am upset.
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Hello Ctroadec,
I am sorry to hear about your experience. I did some research for you and it looks like our Operations Manger emailed you on Friday, July 20, to help with this issue. If you didn’t receive that email, you might want to check your junk email filter to see if it ended up in there.
We do stand by our quality at Blurb and feel that’s what differentiates us from other creative book publishing services. If you haven’t received the product you deserve, Blurb’s Customer Support will do their best to make it right. Try following up with our Operations Manager via the email that was sent to you. I’m sure this can be resolved.
Best Regards,
Ben
Senior Technical Support Specialist
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ctroadec, can you describe what you mean by “horrible?” Is it the print quality, the binding, the paper? Curious.
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Me curious too… as my experience(s) have been overwelmingly (sp) positive?
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I bought one hard cover and one soft cover of the same 24 page book I made. The soft cover quality in printing was not even close to being as good as the hard cover. I also purchased 4 other hard bound books at the time of the soft cover purchase and those were great. I am not planning on offering the soft cover version. It just wasn’t any good and my printer at home would have done better. The hardcover rocks though!
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I had the same experience with the softcover version of my photo book. The hardcover was fine, but the softcover was posterised and pixellated. I received credit after a exchange of emails, but, in answer to a query on quality by my co-author, a Blurb rep. said that different types of printers were used for each version so that differences might occur.
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