BookSmart

Locked Ahhh....Booksmart wont open my 1 month work in progress!

Ahhhhh…after spening a month off and on making my first book I cannot open it!  I shut down the computer, restart it and open booksmart and to no avail as when I click on open project it will not open.  Its just so dissapointing as I was just adding in my text to images and then ready to send the book off…....all that hard work down the drain.

Posted by
digitalsun
Aug 29, 2007 10:57pm PDT
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digitalsun
 

Hello digitalsun;

There’s been a bunch of reports like this. The software is clearly flaky, but I know Blurb are working on it…

Why don’t you try making a copy of your ".book" file; you can find it in;

C:\Documents and Settings\[USER_NAME]\My Documents\BookSmartData\[BOOK_NAME]

Obviously replace [USER_NAME] & [BOOK_NAME] with your own…

You’re looking for the file named "[whatever].book" & copy it to a safe folder somewhere, or a CD…

Uninstall BookSmart from the Control Panel; Download the latest file from Blurb; Save it to a FTP Files folder or somesuch; (Do NOT install direct from the download site)...

Re-install BookSmart, then re-import your .book file to the My Documents location…

It’s worth a shot…

Good luck;

Lee

Posted by
lkb-28
Aug 30, 2007 5:41am PDT
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lkb-28
 

Hello Digitalsun and Lkb,

First off I have good reason to believe your book is quite intact but experiencing a software issue in BookSmart. When the book grows larger it becomes exponentially more difficult to open. This is being taken care of in the new release of BookSmart, which is due out in September. Sorry for any inconvenience.

Lkb, while I do admire the approach of your post there are a couple things that should be noted.

I would suggest making an entire copy of the booksmartdata folder instead of just the individual bookfile. Reason being, BookSmart is sensitive to the containing folder name. BookSmart is designed in a modular fashion so that uninstalling the application, will have no effect on books.

Given this software issue, uninstalling and reinstalling will not have an effect. These difficult to open book files do tend to open, but sometimes after and extended period (1-2 hours). As I mentioned before, we are well aware of this, and working in a determined fashion to clear up this inconvenience.

Please keep an eye on blurb.com, the new version of BookSmart 1.9 is coming soon!

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Aug 30, 2007 9:40am PDT
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bmartinek
 

Hello Ben;

Thanks for posting up this valuable insight…

A question; Is it IMPERATIVE that the whole folder is backed-up?

The reason I ask is that my BookSmartData folder for the only full book I have so far created contains two sub-folders called "Library" & "Themes". The "Library" folder contains over 1000 files, of which a few hundred appear to be back-up files! The rest appear to be a record of just about every action I’ve taken on the book, including actions I took and then reversed!

The size if the "Library" folder (mainly due to the numerous back-up files (*.original ???)) is not only chewing up a huge amount of space on my hard-drive, but also makes the whole back-up process somewhat cumbersome!

Also, why is there a need to have identical "Themes" folders for every book that’s opened – even though the folder contents are minimal? Seems like a waste of space to me!

I am becoming quite disenchanted with Blurb / BookSmart the more I get to know about it… It’s a shame, because I think the software has great potential; but it clearly needs a great deal of work!

Cheers;

Lee

Posted by
lkb-28
Aug 30, 2007 1:17pm PDT
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lkb-28
 

Yeah, I too spent much time on a 30-page book (my first one), and now Booksmart just stalls out and turns grey.  Looking at my task manager, when trying to open my book, Bookmark is taking up about 600 MG of RAM and 60-80% of my CPU time.

 If indeed the publisher is a couple weeks away from a fix, should they perhaps post a warning that this common, crippling bug is out there for books of any size over 20 pages (or some such warning)?  I know it’s beta, but reading the other posts, it looks as if it’s not uncommon.  I would’ve appreciated a note beforehand so that I could’ve spent my Saturday afternoon and evening in a more productive way.

 Anyway, kindly notify me if you can when you release a fix.  I really hope to salvage something.

 thx

Posted by
apkouba
Sep 1, 2007 9:32pm PDT
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apkouba
 

Yeah, me too. It’s a bloody disappointment, to say the least, to get into this opening mess unwarned.

 Bjoern

Posted by
bsjut
Sep 8, 2007 5:53am PDT
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bsjut
 

Last week I uploaded the latest version of my book. I received confirmation of successful upload, and then notice that the book has been shipped. Over the weekend I’ve been trying to make final corrections so I can place my first real order of 20 books. Instead of functioning, this is what I get:

1) book title appears in list of books to open, but thumbnail of front cover does not
2) book takes about half an hour to open
3) I can change/update text and delete photos BUT
4) cannot replace photos I have deleted with newer, SMALLER versions of same  photo that I imported with <get photos>

The error message I get is a cutesy "Hiccup, Hiccup – Booksmart has to close – Apologies"

That has now happened 12 times without any further progress on the book. I have a deadline. In my view, Blurb has been more than unresponsive, Blurb is being irresponsible!

Posted by
Bluegrass
Sep 10, 2007 10:06am PDT
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Bluegrass
 

Hi Bluegrass,

The most up-to-date info on books opening slowly has been posted at the top of our forums since August 17. It’s a problem that we’re acutely aware of and one that will become a thing of the past with our next release. We’re so deep into the next release that to release just a fix for this one problem would throw off the rest of the entire release schedule, so we’ve opted to release a fully loaded version and not a patch.

As for your other questions, there could be a number of things going on that should be dealt with on an individual basis. Please go ahead and fill out our Customer Support form so that someone can address those specific issues.

Hope that helps. Again, thanks for your patience.

–Ben

Posted by
bmartinek
Sep 10, 2007 5:37pm PDT
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bmartinek
 

Ben, 

When will we patient customers see this brave new release? I have been to the forum about slow opening books many times, posted there too. All I see there is endless customer  frustration, and NO helpful remedies from Blurb. All the patience in the world does not prevent the calendar pages from turning.

Phil 

Posted by
Bluegrass
Sep 10, 2007 7:22pm PDT
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Bluegrass
 

Hi Bluegrass,

Our plan is to release the next version of Eno by the end of the month. We don’t publicize exact dates for obvious reasons. All I can say is that for some it will be worth the wait.  I myself can’t wait to make a Maui photo book for my sister-in-law using the new layouts and themes.

– Kathy 

 

Posted by
kathybad
Sep 11, 2007 9:26am PDT
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kathybad
 

Back up Back up Back up first allways back up I have been a tec for 14 years now and there is nothing more i can tell you it is not if something will go wrong it is when all ways when something will go wrong. Now phone the tech of book smart and talk to him and he will walk you out of this trust him he is the only one you can trust to get you out of such a problem. Techs know the problem with there programs better than any one  else usally.

Posted by
jackdevon
Sep 18, 2007 9:41pm PDT
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jackdevon
 

Me too!!!! I even removed Book Smart and downloaded it again and started over, it worked for a little while and then I tried to reopen it and it happended again! AGGGGHHHHHHHH!!!!!!!

I had spent a combined amount of at least 15-20 hours on the first and second book!!!!  Now it will not open!

Posted by
soulmates
Sep 20, 2007 10:56am PDT
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soulmates
 

YIKES! DOES BOOKSMART WORK FOR ANYBODY?! After reading all these post it seems like Blurb is a BUST! I spent all this week on my book and now it will not open. All I read from the techs is that one magical day in the future the sun will shine and all will be wonderful… well what are we suppose to do right now? Maybe it is just a small portion of us having problems otherwise how, oh how is Blurb even on the market? Guess I will look on the site for some success stories before I continue with my book… man, this is frustrating.

Posted by
nikiallie
Sep 21, 2007 3:03pm PDT
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nikiallie
 

Nikiallie – you made a very good point in your post and I wanted to respond. It’s true: a very, very small percentage of Blurb bookmakers are experiencing problems with BookSmart and many, many books are being made everyday without any trouble whatsoever. The Forums are a place for seeking answers and giving feedback, so there are frequent posts asking for help and providing valuable input on where we can make improvement. But, there are raves too. And you can see success stories in the blog and in the bookstore.

I’m sure that everyone experiencing problems right now will eventually have success using Blurb. I know that the wait is frustrating, but the next version of BookSmart will be here very soon and it’ll be worth the wait.

-Allison 

Posted by
allibehr
Sep 21, 2007 4:27pm PDT
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allibehr
 

A quick note to tell you that Booksmart is not a total bust, but has served me well for several books this year without any failure or problems at all (ver 1.8). That includes generating books up to 160 pages in length. But any  problems by anyone is not good. It sure questions any confidence I have that someday my own work will be destroyed by the software. The reason I keep using it, however, is that there is not other product that is really comparable to Blurb, price point vs quality and ease of book generation. I have used several  others for photo books but seem to always come back to Blurb.

 My only wish is that Blub would  provide a glossy paper option for their books like other services do and is more standard for professional photo books instead of  the somewhat duller paper currently used.

Posted by
schretter
Sep 22, 2007 4:04am PDT
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schretter
 

I’ve just had the same problem, spent a week every night working on my first book & now I cant open it. I cant tell you how frustrating this is!!

 If this new version that fixes all of this isnt out when Blurb has promised, i.e. by the end of this week, they will have lost another customer. Please sort it out Blurb!!

Posted by
ronski
Sep 24, 2007 3:38pm PDT
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ronski
 

End of the month eh? Hmmm that is 5 days from now, surely Blurb would know if the release is going to be ready to go?

Blurb its really time to get serious about communicating to your customers, I am ready to delete your app and go elsewhere.

COMMUNICATION IS ESSENTIAL! You are spending the trust of your customers unwisely.

Posted by
tothomas69
Sep 25, 2007 6:07am PDT
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tothomas69