BookSmart

Book doesn't upload - "Unexpected end of file from server"

The above message keeps coming up whenver I try to upload my book at the sign-in stage.

 Can anyone help?

Ta,

David

Replytopic_b_normal
Posted by
DavTab
Oct 18, 2008 12:41pm PDT
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DavTab
 

I have that exact same problem…. anyone help?

Posted by
Abboz
Oct 19, 2008 11:12am PDT
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Abboz
 

Never mind – it was the Kapersky problem.

 David

Posted by
DavTab
Oct 20, 2008 12:51am PDT
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DavTab
 

kapersky problem???

Posted by
Abboz
Oct 20, 2008 9:07am PDT
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Abboz
 

I have the same problem! HELP!

Posted by
sweetlinh717
Oct 20, 2008 9:18am PDT
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sweetlinh717
 

Howdy,

Please try temporarily disabling any security software (such as Kaspersky, Norton, Zone Alarm) before trying to upload. If you still get that error message, please contact Customer Support.

Thanks!
Jeremy

 

Posted by
jbates
Oct 20, 2008 9:37am PDT
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jbates
 

yeah i just figured that out! thanx all the same!!

Posted by
Abboz
Oct 20, 2008 11:18am PDT
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Abboz
 

http://blurb.custhelp.com/cgi-bin/blurb.cfg/php/enduser/std_adp.php?p_faqid=319

That is Blurb’s official solution. It worked for me.

 David 

Posted by
DavTab
Oct 20, 2008 12:13pm PDT
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DavTab
 

I fixed this problem by going into Kapersky Internet Security under the exclusions section.   There I found booksmart exe and checked the 3 boxes that dealt with Booksmart activities, including network activity.  Now everything is running smoothly and my book is being uploaded like the old days (before I was using Kapersky).

 Cheers.

Rory

Posted by
rorywhite
Aug 25, 2009 9:39pm PDT
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rorywhite