BookSmart

Get Photos

Half way through my third book & I suddenly am not able to  ’Get Photos’  from my files. ( Vista O/S)

When I click on ‘Get Files’  I’m repeatedly getting a Hiccup/Apologies box telling me… BookSmart has encountered a technical glitch & needs to close. Has anyone experienced this problem ?

 

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Posted by
crichcommon
Sep 9, 2007 12:32am PDT
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crichcommon
 

Hello Crich,

Not quite sure whats going on here, since it could be several things. Currently Booksmart is incompatible with extra hard drive partitions and external hard drives. It sounds like you might have changed your Pictures location from the default location, which can throw BookSmart into a tizzy. If this is the case I would recommend changing it back to the default location, and giving BookSmart a go.

If you continue to experience difficulties, then I would suggest filling out a Customer Support Form and someone from Blurb will be in contact with you in one business day.

Hope that helps.

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Sep 10, 2007 11:28am PDT
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bmartinek
 

Thanks Ben. Some files did get ‘moved around’ while trying to import images from a camera that Vista doesn’t fully support – & that is indeed when the trouble started. However files are now in order & the problem still persists -  that  is when I click on ‘Get Photos’, not only does the Apologies/Hiccup box pop up, but my book project (& BookSmart) disappears. I’ve filled out Customer Support Form – but am still waiting on reply. Thanks again: Crich

 

 

 

 

Posted by
crichcommon
Sep 11, 2007 1:14am PDT
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crichcommon
 

I’m having the same diffuculty right now with "Get Photos".  My photo library doesn’t show up and I’m not able to continue editing the book I now am in the process of completing.  Waiting for help,jojojo

Posted by
jojojojo
Sep 11, 2007 4:58pm PDT
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jojojojo