BookSmart

HELP!!!! 393.5MB OF BOOK TO UPLOAD

I have no idea if this is the right size or what for 310 pages but after uploading it for hours it stopped about half way through saying that my internet connection needed checking and that I lost connection with the host. I have turned off my firewalls and my book is being uploaded again but will it affect the quality because I have had to try and upload it twice?

 

 

Replytopic_b_normal
Posted by
Rosie1
Sep 11, 2007 7:29pm PDT
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Rosie1
 

I had the same problem with 190pages book. I tried to upload it maybye 20 times :-) and everytime it stopped something in the middle with the same message. But I don’t thing that it will affect the quality.

 

Posted by
dovile
Sep 12, 2007 1:38am PDT
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dovile
 

Hello Rosie1;

Just to confirm; as frustrating as this issue is, there is no reason why quality should be affected by a failed upload…

There have been many reports of this issue, so…

Blurb staff – suggestion – why don’t you provide an FTP style "resume" facility on a failed connection during upload!

Cheers;

Lee

Posted by
lkb-28
Sep 12, 2007 3:05am PDT
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lkb-28
 

>lkb-28 

 

>Hello Rosie1;

>Just to confirm; as frustrating as this issue is, there is no reason why quality should be >affected by a failed upload…

>There have been many reports of this issue, so…

>Blurb staff – suggestion – why don’t you provide an FTP style "resume" facility on a failed >connection during upload!

>Cheers;

>Lee

 

 

Ok 

Posted by
rotalbar
Sep 13, 2007 12:10pm PDT
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rotalbar
 

I can’t upload either. I’ve tried all of the suggestions. I don’t know what to do. I’ve got a timeline and my family is waiting for this!

Lisa

Posted by
lmeechan
Sep 13, 2007 6:26pm PDT
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lmeechan
 

I’m just now getting familiar with this website. There seems to be nothing that addess this issue of uploading, or burning everything to a CD and mailing it to you. Why is that???

Posted by
jmeyer
Sep 13, 2007 7:40pm PDT
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jmeyer
 

Hello Fellow Blurbarians,

There are many different reasons an upload can fail especially if it is large. Regarding these cases I always suggest filling out a Customer Support Form and someone from Blurb will be in contact with you in one business day.

Quite often we have to tailor the solution to the individual case depending on the ISP or even network settings. Sometimes erroneous pictures can also stall an upload. If the upload keeps stalling out in the same location, one technique is to create a new page and copy all the material from the page that is stalling the upload and then deleting the old page.

When writing in to customer support it is quite helpful to include all the details you might have and whatever steps you have taken currently. This way we can get to the solution faster by avoiding some initial questions.

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Sep 14, 2007 12:26pm PDT
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bmartinek
 

I agree, providing a ftp or web upload option would be very nice since the upload feature in booksmart doesn’t work well. I’ve been trying to upload a single book 26 pages for hours and it doesn’t work

Posted by
prasadrl
Sep 19, 2007 8:20pm PDT
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prasadrl
 

For those who thought FTP or web upload suggestion, IT IS best IF some of you contact Blurb contact form regarding feature improvement request or suggestion.

Hope that helps.

Posted by
brianbonitz
Sep 20, 2007 4:57am PDT
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brianbonitz
 

Hello Rosie1,

Did you finally resolve you uploading issue?  I am having the same problem. My photobook has about the same number of pages as yours but the # of MB is much larger.  I’m starting to lose hope!

Thanks.

EKing

 

 

Posted by
eking
Oct 1, 2007 11:53am PDT
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eking