BookSmart

Image Scaling Error

While trying to upload my book. I get at photo 3 of 104 an image scaling error.. Blah blah \landscape\library\c98cc7365-cc23-47e3-adce-cc75c5845b4c.original. A reinstall in order? Or????

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Posted by
BBerna
Sep 12, 2007 9:42pm PDT
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BBerna
 

Hello BBerna;

Why don’t you try deleting that ".original" file, and then re-load it…

You will find it in the following directory;

C:\Documents and Settings\[User_Name]\My Documents\BookSmartData\[Book_Name]\library

... where [User_Name] needs to be replaced with yours, and [Book_Name] needs your books project title…

When you delete the file, your BookSmart’s "Imported Photos" display will show a blank icon. Delete that (by selecting it, and back-spacing), and re-import…

That’s all I can think of…

Good luck;

Lee

 

Posted by
lkb-28
Sep 13, 2007 1:33am PDT
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lkb-28
 

Hello BBerna,

I am sorry to hear about that error, and it is one I have not seen before. My initial suggestion would be to size the image in your favorite photo editor to the size shown in the tooltip, as well make the image a jpeg if its not already.

If continue to experience this error I would suggest filling out a Customer Support form and possibly send a screen shot.

Hope that helps.

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Sep 13, 2007 8:56am PDT
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bmartinek