BookSmart

Locked Where is my uploaded book?

I just finished a book and hit the order button. It uploaded for about 30 minutes then brought me to the Blurb site. Unfortunately, it says I don’t have any newly uploaded books.

Am I just being impatient or should it be there? Do I have to upload it again? Has anyone else had this problem?

Thanks

Posted by
ky_dutch
Sep 26, 2007 8:52am PDT
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ky_dutch
 

Hello Ky_Dutch,

I just wanted to double check you were able to upload your book and it showed up on your Blurb My Books page.

If you continue to experience difficulties, then I would suggest filling out a Customer Support Form and someone from Blurb will be in contact with you in one business day.

Hope that helps.
-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Sep 27, 2007 10:28am PDT
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bmartinek
 

This just happened to me too.  I have uploaded the book three times now, signed in and all of it and it says I don’t have a book yet.  I wonder where it has been uploading to.

Posted by
Lymania
Sep 28, 2007 12:26am PDT
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Lymania
 

Two day ago I  started to upload my book and about 1/3rd of the way it stopped going through.

When I attempted to re-enter and continue my password would not type.  Since then I have tried to change my password hoping to start over but that didn’t work either.  How do I upload my book?

Thanks  Merry Beth Page

Posted by
merry
Sep 29, 2007 8:23pm PDT
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merry
 

Just to update Blurb on my trials when uploading my book.  After problems accessing my account because of not recognizing my password (which I resolved) the second attempt succeeded.  I have been reading the forum postings and am hoping that the end product comes out successfully.  It seems some customers are less than thrilled.  I have my fingers crossed.  Merry

Posted by
merry
Sep 30, 2007 9:21pm PDT
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merry
 

Same thing here… I uploaded book twice now: still no book in My Books.

Posted by
nick64f
Oct 1, 2007 1:21am PDT
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nick64f
 

Try going to the book store and in the search, type the title of your book to see if its in the system.

Posted by
lovein
Oct 1, 2007 1:23am PDT
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lovein
 

No, book was not found in Bookstore…

Posted by
nick64f
Oct 1, 2007 1:27am PDT
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nick64f
 

Mine just appeared!!

Posted by
nick64f
Oct 1, 2007 7:46am PDT
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nick64f
 

I still haven’t been able to successfully upload my book.

I received an apparently automated reply from Technical Support saying they were looking into it.  I have done the classic things already, logged off and tried again (several times), downloaded the newest version of the software and tried again, not working so far.

 It will be a week since I first contacted Support, nothing yet.

Posted by
Lymania
Oct 4, 2007 7:04pm PDT
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Lymania
 

Hello Lymania,

After looking in to the matter, I was working on this issue and had sent a response. I would double check your junk mail folder and possibly your weblogin if you have one with your email provider for my original email and I will resend the email.

Hope that helps.

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Oct 5, 2007 12:18pm PDT
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bmartinek
 

Lymania,

I had the same problem with two books. I have now located them on the hard drive/desktop icon. Go off line and look through the orange bookblurb icon. Your books are listed there, but when i go online it states that i do not have any books to date.  Also, it freezes both ways and will not open my books online or off line…... Tech support, please advise…....................

Posted by
Tashmon
Oct 6, 2007 3:24am PDT
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Tashmon
 

Same problem….I have loaded three books with no issues.  This last book isn’t available on the MyBook section.  It was my first book I tried loading and my last (after three successful books).  What gives?  I don’t want to load the latest version because I will have to reformate every page.  Any other solutions?

Posted by
ENS
Oct 6, 2007 7:11am PDT
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ENS
 

I have learning some tricks to enable me wade through the submission process without pulling my hair?

Posted by
macpherson
Oct 6, 2007 10:21am PDT
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macpherson