BookSmart
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I’ve upgraded today and BS won’t open up now. I downloaded the app again but still nothing. |
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I have Snow Leopard but haven’t installed yet. Three BS books in progress. Way too many hours invested to risk loosing now. How will we know when the patch is available without checking back here constantly? Thanks |
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Please post via email as soon as the patch is available. |
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I too have upgraded to snow leopard and have downloaded and installed the aforementioned patch… Booksmart still refuses to open. :( |
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Nice try … please let us know when you have a patch that works. |
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same problem… hope to get an update soon! |
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Same problem even with patch. |
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If your “patch” worked for a few weeks, what happened to ours? I hope you have an answer very quickly!!!! |
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I had the same issue where I have upgraded to Snow Leopard. Make sure that you’ve quit out of BookSmart before running the patch. I still had it “open” (or as open as it would get) when I ran the patch and it didn’t seem to do anything. After quitting and running the patch it prompted asking which installation you wanted patched (I only had one install available to choose) and it worked fine. Back up and running in BookSmart without and problems. Thank you for a quick patch release Blurb! |
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I received the same prompt, but there wasn’t an installation to choose? What can I do? |
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Same as NancyHalphen for me. I saw the prompt, but it wouldn’t let me select an install — the window was simply blank. It wouldn’t let me drag and drop the app into the patch prompt from Finder. My BookSmart is installed in the Applications folder as it should be, so that shouldn’t be the issue. |
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Same Problems here, dialog box to choose booksmart version is blank and it doent pop up will after install. Should this be the case? I would think you choose the version before you install |
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I’ve downloaded Snow Leopard Patch but still can’t open my blurb program! |
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I tried what stephenChris did and now I can open BS software. The problem is now ALL my books have gone! Great!!!! |
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Ok had some problems but repaired permissions with disk utility and now booksmart opens fine. |
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uptherighttr: Have you looked in Library/ApplicationSupport/Booksmartdata for your books? |
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Yes I have looked in there. 1 book is missing and if I try opening another book it doesn’t load anything apart from an empty template. Looked into my time machine backup and it was great to see that Library/ApplicationSupport/Booksmartdata is not in there!!! although my folder is titled BookSmartData_2009Jun12102433, is that the same as anyone elses? |
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The patch isn’t working for me as well. When prompted to select the BS version it doesn’t give me any options. Yes, my BS is in the applications folder. Glad I backed up my nearly complete 300 page BS project onto an external drive before I loaded Snow Leopard! This patch still needs work…sigh. I wanted to finish the book this weekend and order the first copy on Tuesday. Help! |
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When I first ran the patch, it didn’t work at all. It didn’t ask for which BookSmart version to use either. Then, I repaired permissions, ran the patch again, and finally got a prompt to select the version. Now, my BookSmart works just fine. Unfortunately, I have no way of knowing if the single file that needed to be repaired (private/etc/postfix/main.cf.default) is related to BookSmart or not. Perhaps the programmers could at least verify that this isn’t one of Blurb’s files. |
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As a follow-up, the repaired file in my previous post appears to have nothing to do with BookSmart. Therefore, I can’t say for sure why BookSmart works for me now, i.e., may not be a permission problem. It might be worth running the patch again to see if it works for all of you the second time around, although I’m sure many of you have already done that. |
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ok, so i re-tried…and it worked for me. things to note when installing: - make sure booksmart is not running during the first failed attempt, i definitely did not have booksmart running, but i don’t remember seeing the final popup that i had to click on before running booksmart. -t |
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I still have the problem of losing books though. Two books have pretty much gone and they were both ready for ordering. Was just waiting for client to give me the go ahead. they’re really going to be upset! |
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I just un-installed BS and then re-installed, then re-installed “patch” and it still doesn’t work. This is very frustrating!!!!!!!!!!!!!!!!!!!!!!!!!! |
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Yes, I tried the repair permission idea and that didn’t help I’ve tried numerous times to use the patch, but again the pop up window that asks which copy of BS I want fixed is empty of choices. I’ve downloaded BS again and again. BS is in my applications folder. Still no joy. Again, glad I had saved my huge BS project on an external drive; but I know that when you import BS projects the fonts many of the fonts get changed and will have to be put right on nearly 100 pages of the book. Been thru that before… |
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Sorry to hear about the trouble some people are having with their Snow Leopard patch. To anyone who is having problems with the patch, please double check the following: - make sure that BookSmart isn’t running before you start the patch installer. Doublecheck with the activity monitor application (in /Applications/Utilities) if necessary that BookSmart isn’t running. Finally, if you want to verify that the patch indeed ran ok, please browse to your BookSmart installation in Finder, then ctrl-click on the BookSmart icon and select ‘show package contents’. Then browse to Contents/Resources/Java/Lib and verify that you see a file named ‘booksmart-jdkbridge-1.0-jdk6.jar’ . If this is the case, the patch completed succesfully and your BookSmart should run fine. If you are still having problems, please contact customer service. Our patch only makes a very minor modification to your BookSmart installation, it should not change any of your settings, and I can’t think of any ways it could actually cause anyone to lose books or other data. But if you believe this did happen to you, please contact Customer Service and we’ll help you get up and running again. thanks |
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Peter, I do not find “booksmartjdkbridge-1.0-jdk6.jar” in the aforementioned folder so the patch did not install. I followed all your instructions. What next? |
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BTW, when I try to install the patch it says the installation was successful and THEN the window pops up asking me to choose the BS to apply the patch. It does not ask for the location of BS BEFORE the install process. Just tried it all again and once more the window is empty… |
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The patch doesn’t work for me either and I think I followed all the instructions??? |
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Same problem here. The patch doesn’t work and I follow exactly the instruction. |
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I have followed all the instructions many many times and still nothing… |
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2nd run of the patch made it for me too. |
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Patch worked like a charm. Thanks! |
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I reinstalled Snow Leopard. Then I re-downloaded the BS patch. This time when I attempted to install I never got the pop open window asking for me to choose the BS to patch. Still no joy with BS. |
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Still no luck. I still get the blank BS install window via Automator, even after letting it search for the application for half an hour. I even renamed my drive “Macintosh HD”! Any chance we could just get the updated .jar file and drop it into the app package ourselves, or would that not work? |
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If you run the installer, even if the install fails, the updated jar will (should?) be sitting in the folder: /Users/Shared/Library/Application Support/BookSmart The .jar file is there, and you can copy it directly into the location that Peter suggested to check. The only other thing you would need to do is add an entry in your Info.plist (If you show the package contents of BookSmart application). Open Info.plist with TextEdit, and right below the string <array>, add a line that says: <string>$JAVAROOT/lib/booksmartjdkbridge-1.0-jdk6.jar</string>
A few things to make sure of: 1. You don’t have BookSmart running. 2. You’ve only got one BookSmart install, and it’s named BookSmart. 3. Your BookSmart install is on your internal hard disk drive. 4. You’ve got Administrator permissions to the following folders (by default this should be true, but permissions problems tend to quietly fail): /Users/Shared/Library/Application Support/BookSmart /Applications/BookSmart
I would highly recommend calling up customer support prior to trying my instructions yourself.
Best Wishes, -kevin |
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I experienced some of the problems that other users have when trying to install the patch and I would like to just make this observation … |
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I have tried EVERYTHING that has been suggested and NOTHING has worked!! I guess I’m going to have to backtrack to MAC OS X 10.5 and I’m not looking forward to it, but I have no choice. I give up!! My wife is NOT HAPPY with me for upgrading. |
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I just looked at the “booksmartjdkbridge-1.0-jdk6.jar” file that I copied into the package contents of Booksmart and it says it’s a “document” file not a “JAVA_JAR” file. This doesn’t make sense. I don’t think that is what it is supposed to be or am I mistaken?? |
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I attempted all of the suggestions and still no luck. Someone please help. |
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I followed kevin’s instructions above, worked perfectly…except you need to change the name of the .jar file from booksmart-jdkbridge-1.0-jdk6.jar_2009.8.25 to booksmart-jdkbridge-1.0-jdk6.jar. You also need to add a dash in the info.plist entry. This is the correct entry: <string>$JAVAROOT/lib/booksmart-jdkbridge-1.0-jdk6.jar</string>Hope this helps Robb |
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Thanks, buoren and emmaus777! That did the trick. |
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Still having problems. Patch is not going into the Booksmart folder. I tried fixing permissions. Nothing happened. When the pop-up comes up after the install of the patch, there is no locations shown for Booksmart. It is inside the application folder. Frustrating. Can I copy the string above and drop it in where it belongs? According to the patch install page, it was successfully installed. |
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I ran spotlight.. the file.. booksmart-jdkbridge-1.0-jdk6.jar_2009.8.25 was not found. |
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Go to /Users/Shared/Library/Application Support/BookSmart and see if it’s there. Robb |
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emmaus777, Praise the Lord, you have the fix. I have been trying EVERYTHING and your instructions finally worked. Thank you sooo much!!! |
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I finally got Booksmart to open in using Snow Leopard… These are the instructions that worked for me: Thanks Kevin If you run the installer, even if the install fails, the updated jar will (should?) be sitting in the folder: A few things to make sure of: I would highly recommend calling up customer support prior to trying my instructions yourself. Best Wishes, |
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Our apologies for all the trouble some of you have to go through to get BookSmart running again in Snow Leopard. Our patch was tested internally and worked fine, but there are a large number of different software and hardware configurations out there, and we are still investigating why the patch doesn’t work on some of them. In the meantime, I’ve put together an alternative patch that doesn’t come with the automated installer (which apparently was causing the problem for many of you). The installation steps are slightly more involved than the original patch(though simpler than Kevin’s instructions above). We recommend these instructions for anyone for whom our patch instructions in the top of this thread doesn’t work. 1 download our alternative patch http://downloads.blurb.com/booksmart/SnowLeopardAltPatch.zip and extract the file on your desktop or any other location you prefer. 2 make sure Booksmart is not running before you start the next steps 3 Open a finder window, browse to your Applications folder, and ctrl-click on BookSmart, then select ‘Show Package Contents’. 4 rename the Info.plist file in the Contents folder (in the BookSmart archive) to Info.plist.old 5 copy the Info.plist from the downloaded patch to the Contents folder of the BookSmart application archive (so it basically replaces the old one that you just renamed) 6 navigate to the Contents/Resources/Java/Lib folder in the BookSmart application, and copy the booksmart-jdkbridge-1.0-jdk6.jar from the patch zip archive into this Lib folder. 7 at this point you should be able to start BookSmart again These steps should work for most, if not everyone of you for whom the original patch doesn’t work. We are investigation the issue with the original patch and hope to release a patch that works for everyone as soon as possible. Thanks for your patience with this, |
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Peter – That did it for me! Thank you so much! |
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Peter that worked like a charm! Thanks for the manual install files
Jeff |
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Mac users: Snow Leopard update and patch
