BookSmart
Vista: Booksmart appears to be missing a few filesHi I have been plagued with the following error for some time: “BookSmart appears .to be missing a few files we need to get successfully started. Please download and reinstall the latest version of BookSmart which can be found at blurb.com or click the download button below.” Anyway, I’ve managed to fix it, and thought I should share the solution. In Vista it is very easy to change the ‘physical’ location of the individual elements (Pictures, Documents, Videos, etc) that makes up your user profile. My hard driive is partitioned into C: and D:, and I have relocated Documents, Pictures, Videos and Music to D:. The logical folder still exists at C:\users\userprofile\documents. BookSmart is looking for this folder, but it doesn’t exist and you get the above error. Basically recreate the folder “Documents” at C:\users\userprofile and BookSmart will launch. Aesthetically it will look a little odd, as you’ll have two Documents folders in your profile, but it works regardless. Thanks Tim 
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Thank you for posting, Tim. |
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Hey Tim, Thanks for the great forum post! -Ben Senior Technical Support Specialist |
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Tim Thank you for the post, this has been killing me. I kept downloading, was looking to change permissions on Vista, and found this thread. Now it’s opening just fine. Hopefully it stays open! -Tony |
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When are you going to have an downloadable update for Vista? |
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Tim - Thanks so much for your posting. I received a response from Blurb technical support telling me to use the Program Compatibility Wizard and to disable UAC. Neither of these worked, so I did a Google search and came across this topic. I too have relocated my Documents folder to a different drive and creating the folder on my ‘C’ drive allowed Booksmart to run. I hope that Booksmart technical support will consider pointing users on Vista with similar problems to this topic as a possible solution to their problem. Thanks again, |
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Ditto on this being the fix for Vista. I’m on a workstation with a redirected "Documents" to a network drive. The BookSmart software should really use the best-practice Windows environment variables instead of hard-coded paths. |
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This is really poor development, any idea when this will be properly fixed? |
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Thanks, perfect solution! |
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oh my goodness, thank you SOOOO much! |
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You would think that in 6+ months the Blurb folks would actually fix this bug in their code. Being able to relocate documents to another hard drive is an essential part of the operating system, and being broken simply because this directory is relocated is inexcusable! Blurb, GO FIX THIS BUG! You are losing customers who give up and choose other BookMaking solutions! There is a lot of competition out there, and this year will probably be a make/break year for the bookmaking companies. You owe it to your users/fans to fix this issue! So stop monkeying around with workarounds. There’s another thread that claims this issue is due to bad fonts. You are sending people on unnecessary wild goose chases to find workarounds for bugs in your code!!!! |
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me 2 :-( I use window xp
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someone help me :-( I can’t wait….............have any other company can suggest to me Please…................ |
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Hi Photobyben et al., Please contact us at tech support so we can work to solve your individual case. System setups differ, so what works for one user may need to be tweaked to fix a similar problem on a different computer. Please note that BookSmart for the most part only works on the C drive, and usually won’t operate correctly if installed on a different drive or partitiion. Our developers are working to improve this and, in the meantime, we sincerely appreciate your patience with, and participation in, BookSmart Beta. Best, |
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Does anyone from Blurb ever read this sutf??? I have the same problem, but just on one of two pc’s. They are both set up identically and while I store documents (and have changed office defautls to a c:/docs folder so I can find things) in a different than default folder, I have not changed any system settings on either machine. I simply cannot get the app to run on my desktop. I’m new to blurb and haver serious reservations about using it and about thie support… i emailed blurb 4 days ago with no response!!! yikes thanks if you have another tip…
tom |
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Hi Tom, Sorry to hear that. We reply almost right away these days, and seem not to have received your message. Please send us another help incident—I’ve searched for messages associated with your registered email address (the one associated with your Blurb username) and found none. Perhaps you wrote us from a different email address. Whatever the case, please contact us again at tech support and we’ll try to get you going pronto. Best regards, |
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