BookSmart

Vista: Booksmart appears to be missing a few files

Hi

I have been plagued with the following error for some time:

“BookSmart appears .to be missing a few files we need to get successfully started. Please download and reinstall the latest version of BookSmart which can be found at blurb.com or click the download button below.”

Anyway, I’ve managed to fix it, and thought I should share the solution. In Vista it is very easy to change the ‘physical’ location of the individual elements (Pictures, Documents, Videos, etc) that makes up your user profile. My hard driive is partitioned into C: and D:, and I have relocated Documents, Pictures, Videos and Music to D:. The logical folder still exists at C:\users\userprofile\documents.

BookSmart is looking for this folder, but it doesn’t exist and you get the above error. Basically recreate the folder “Documents” at C:\users\userprofile and BookSmart will launch. Aesthetically it will look a little odd, as you’ll have two Documents folders in your profile, but it works regardless.

Thanks

Tim

Replytopic_b_normal
Posted by
21goodlife
Jul 28, 2007 9:07am PDT
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21goodlife
 

Thank you for posting, Tim.

Posted by
joizeygirl
Jul 29, 2007 12:22pm PDT
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joizeygirl
 

Hey Tim,

Thanks for the great forum post!

-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Jul 31, 2007 9:49am PDT
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bmartinek
 

Tim

Thank you for the post, this has been killing me.  I kept downloading, was looking to change permissions on Vista, and found this thread.  Now it’s opening just fine.  Hopefully it stays open!

-Tony 

Posted by
astphotos
Aug 15, 2007 8:14pm PDT
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astphotos
 

When are you going to have an downloadable update for Vista?

Posted by
mpurciel
Sep 25, 2007 11:21am PDT
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mpurciel
 

Tim -

Thanks so much for your posting. I received a response from Blurb technical support telling me to use the Program Compatibility Wizard and to disable UAC. Neither of these worked, so I did a Google search and came across this topic. I too have relocated my Documents folder to a different drive and creating the folder on my ‘C’ drive allowed Booksmart to run.

I hope that Booksmart technical support will consider pointing users on Vista with similar problems to this topic as a possible solution to their problem.

Thanks again,
Raymond

Posted by
rparsons
Oct 2, 2007 11:20pm PDT
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rparsons
 

Ditto on this being the fix for Vista. I’m on a workstation with a redirected "Documents" to a network drive. The BookSmart software should really use the best-practice Windows environment variables instead of hard-coded paths.

Posted by
tylerted
Nov 7, 2007 9:55pm PDT
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tylerted
 

This is really poor development, any idea when this will be properly fixed?

Posted by
nylife
Dec 9, 2007 2:37pm PDT
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nylife
 

Thanks, perfect solution!

Posted by
molshtein
Jan 2, 2008 12:10am PDT
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molshtein
 

oh my goodness, thank you SOOOO much!

Posted by
itspoetiq
Jan 6, 2008 12:54am PDT
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itspoetiq
 

You would think that in 6+ months the Blurb folks would actually fix this bug in their code. Being able to relocate documents to another hard drive is an essential part of the operating system, and being broken simply because this directory is relocated is inexcusable! Blurb, GO FIX THIS BUG! You are losing customers who give up and choose other BookMaking solutions! There is a lot of competition out there, and this year will probably be a make/break year for the bookmaking companies. You owe it to your users/fans to fix this issue! So stop monkeying around with workarounds. There’s another thread that claims this issue is due to bad fonts. You are sending people on unnecessary wild goose chases to find workarounds for bugs in your code!!!!

Posted by
briand67
Jan 20, 2008 12:46pm PDT
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briand67
 

me 2    :-(

I use window xp

 

Posted by
photobyben
Jan 24, 2008 5:33am PDT
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photobyben
 

someone help me :-(

I can’t wait….............have any other company can suggest to me

Please…................

Posted by
photobyben
Jan 24, 2008 5:47am PDT
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photobyben
 

Hi Photobyben et al.,

Please contact us at tech support so we can work to solve your individual case. System setups differ, so what works for one user may need to be tweaked to fix a similar problem on a different computer.

Please note that BookSmart for the most part only works on the C drive, and usually won’t operate correctly if installed on a different drive or partitiion. 

Our developers are working to improve this and, in the meantime, we sincerely appreciate your patience with, and participation in, BookSmart Beta.

Best,
Jeremy

Posted by
jbates
Jan 25, 2008 12:59pm PDT
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jbates
 

Does anyone from Blurb ever read this sutf???

 I have the same problem, but just on one of two pc’s. They are both set up identically and while I store documents (and have changed office defautls to a c:/docs folder so I can find things) in a different than  default folder, I have not changed any system settings on either machine. I simply cannot get the app to run on my desktop.

 I’m new to blurb and haver serious reservations about using it and about thie support… i emailed blurb 4 days ago with no response!!!

 yikes

thanks if you have another tip…

 

tom

Posted by
tomoc
Jan 25, 2008 4:14pm PDT
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tomoc
 

Hi Tom,

Sorry to hear that. We reply almost right away these days, and seem not to have received your message.  Please send us another help incident—I’ve searched for messages associated with your registered email address (the one associated with  your Blurb username) and found none. Perhaps you wrote us from a different email address.

Whatever the case, please contact us again at tech support and we’ll try to get you going pronto.

Best regards,
Jeremy

Posted by
jbates
Jan 28, 2008 4:44pm PDT
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jbates