Custom layouts disappear!

I am in the middle of creating a large photobook. So far, I’m extremely happy that Blurb has added the custom layout feature — but was shocked this morning to find that my custom layouts are now gone! I’m hoping someone can suggest how to recover these layouts.

I’m storing my blurb book on an external hard drive. It seems that when the hard drive is turned on and off, I have to reset blurb to find my book (ie “set library location”). Otherwise, blurb doesn’t remember where it had saved the book information. Once this is reset, all is well. However, after doing this and starting to work on my book, I found that the custom layout information wasn’t available for my book.

Is there an easy way to do this?

Also, if I start a new book, how can I make sure I can use my custom layouts that I used for a different book?

Thanks in advance.

Ben

Hi bsg200,

We’ve just identified this as a bug in 2.6.0. It’s now up to our BookSmart team to research and implement a fix for a future release of the software.

Your custom layouts used in a Large Landscape book should display just fine. However, they will not be accesible in the My Layout menu for use on newly created books.

Note: Your custom layouts are still there, they are just not visible.

For others having this problem please contact Customer Support to provide feedback on this.

[Update]: A fix for this has been identified by our engineering team which will hopefully be included in the forthcoming update of the software.

-Craig 

Thanks for the update on the status of this bug. However, I must say that such a bug should never have gotten out to the user community.

Jim

This bug hasn’t been fixed because I just upgraded to the newest version and My Page Layouts are gone. Will be sending them email.

For this type of problem I think you’d be better asking Blurb staff for help rather than forum members (If you haven’t already). Go to the Help menu above and select Customer Support, from there select the Contact Support tab.

…..Tony