BookSmart

Locked My book went missing

I eas working on my second book  could not finish it because of computer softwear problem recieved email from Blurb saying i need to edit my book to save it from being deleated i sent them a email and was told it would to days later it was gone 40 hours work and payed someone to edit the words all missing and no one at blurb will contact me about this except they saing that i only have one book on my site i am not a bull s*^Ting there was two all my friends had seen it has any one else had this happen

Posted by
petenash
Apr 13, 2011 10:13pm PDT
Permalink
petenash
 

If you are using BookSmart to create your book (which I assume you are as you posted this in the BoolSmart forum) the book will still be on your PC. All you need to do is upload it again.

 …..Tony

Posted by
tfrankland
Apr 13, 2011 11:52pm PDT
Permalink
tfrankland
 

Can someone tell me how to save a book that I am working on in booksmart.  I am afraid my computer is going to crash and I will loose everything.  Thank You in advance for your help

Posted by
Urbanski
May 30, 2011 2:22pm PDT
Permalink
Urbanski
 

BookSmart is automatically saving your book all the time you are using it. On a WIndows PC it saves it in  the BookSmartData folder in My Documents (or Documents if you are using Windows 7),  So if you are regularly backing up your My Documents folder to an external device your book will be part of that backup. (If you are not you should start! You will lose a lot more data than your book.)

If you are wanting to make a copy that you can import to another PC (or back to your existing one when it is fixed) have a look at this blog, the FAQ on Backup leads you there.

…..Tony

Posted by
tfrankland
May 31, 2011 12:25am PDT
Permalink
tfrankland
 

Dear Tony or Somebody!

I used BookSmart and worked on my project for a month. Today I opened that program and there was no my book , no any trace of it!  It says " you do not have any book created". I lost everything!

Please help me!!

 

Posted by
marsheva
Jun 6, 2011 9:18am PDT
Permalink
marsheva
 

It is very unlikley that your book is lost, more likely that BookSmart can’t find it.  It is probably best to contact Customer Support (see below if you are not sure how) but one thing I’d try first – open BookSmart and start a new book – choose the "wing it" option then go to the File menu and select Close Project – no need to add text or photos first. That might just re-connect BookSmart with your book files. Then select the Open A Book button and see if your "missing" book is in the list..

To contact Customer Support go to the Help menu at the top or bottom of this page and select Customer Support, from there select the Contact Support tab.

Let us know when you get going again.

…..Tony

Posted by
tfrankland
Jun 7, 2011 9:19am PDT
Permalink
tfrankland
 

I am having a similar problem…I only have one book, however blurb says i have 6. (The same book multiple times. )This only happened after I placed the order . Is this normal?

Posted by
ingoodhands
Jul 21, 2012 8:38am PDT
Permalink
ingoodhands
 

No!

I f you haven’t already contact Blurb Customer Support and ask for help.

…..Tony

Posted by
tfrankland
Jul 21, 2012 10:42am PDT
Permalink
tfrankland
 

Thank you Tony. I have contacted customer support and am waiting for a reply. I want to make sure that the most current perfectly edited version is the one that gets printed.

Posted by
ingoodhands
Jul 22, 2012 7:43am PDT
Permalink
ingoodhands