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lwagner: i’m a frequent blurb customer and i just want to point out a few things because you’ve been so uselessly critical and, frankly, i’m tired of reading your ramblings here. you’re wasting forum space with pointless bitching and adding negativity to a resouce designed to give us, the customers, a way to communicate with each other. fair enough if you have a problem and want to share your frustration but you’re beyond useful criticism-<del>-you’re just ranting and insulting. if you ain’t happy with blurb’s answer to you, maybe ask yourself why they gave you that answer. they’ve always been fair to me. You said: "Do not expect any help from BLURB should you not be happy with your product. The binding is very sub standard" If you have a bad binding Blurb will replace the book. That happened with my book. they got back to me within a day, i sent them a picture of the bad binding and the gave a me a ups label to send it back. after i sent it back they got me a new book. how difficult is that? ok, it meant my client had to wait longer than i had promised but in the end they loved the book. i wanted blurb to expedite printing but they said they couldn’t do that. that sucked, but i didn’t post dozens of diatribes on the forums-i just dealt with it! You said: "the printing is not consistent" if by this you mean one book didn’t look exactly the same as another book’s color, or that the color is not precisely the same as what you see on your screen, well, you’re right. and you should not EXPECT it to be the same each time. blurb tellls you this on their website. please improve your reading skills.
You said: "And they are easily damaged in shipping." Yeah their packaging isn’t bombproof. they could definitely improve it. but i’m sure they’ll replace the book if the box gets crushed and the book gets damaged. You said: "They will expect you to jump through several hoops before not giving you compensation for their poor product. " Hoops? You call taking a digital photo and emailing it a hoop? Are you sure you’re a professional photographer? All the pros I know wouldn’t call taking a p&s photo a hoop</del>-they do it in their sleep, and hundreds of times a day. what’s one or two more? *And putting the screwed-up book in a box, taping it shut, attaching the label to the box and sending it back to blurb at their cost? that’s a "hoop" for you also? in that case it’s not blurb that is the problem. i bought a new stereo last week and the cd player didn’t work right. i had to drive it back to the store which wasted maybe half an hour of my time but hey, now i got a good stereo with a solid guarantee and at a good price. i didn’t bitch about the "hoop" of having to actually-<del>horrors!</del>-return it the to the place i bought it from. what was i gonna do? walk into circuit city without my stereo and demand a refund? right…..yeah it was inconvenient but i’m not gonna go to the store and start yelling at people and the other customers about it. that’s just rude. BIG NEWS for some of you: I worked in customer service for many years for a telecom company and i got to tell you: rudeness does not get you served any faster. if you’re frustrated just be polite, write a short message with your problem and state what you want. it’s way more effective than being rude, or leaving the CAPS key on. i can’t imagine them not giving you compensation if there is really a defect with your book—i’ve had to return books for binding and glue on the pages. they gave me new books no problem, but like i said it took some extra time. now i just plan ahead knowing i might need a reprint. "Have a question? Write me at lwagnerphoto@yahoo.com, glad to share my experiences.
PS Hi Kathy." why would anyone care at this point? you made yourself look like a fool, can’t articulate a reasonable argument and spam the forums with the same mesage all over. get over yourself and get back to taking photos.
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