General Interest

Introducing BlurbNation

Only a few days into 2008 and we’re already launching something new. Introducing BlurbNation. This idea came straight from you, the Blurbarians.
 
Some of you wanted to market and sell your bookmaking talents. Others wanted to hire a pro to make your books for you. BlurbNation makes it all possible.
 
BlurbNation is a community of independent, expert bookmakers available for hire to help make books. We’ve created a directory on our Web site where folks can either promote their services or find a Custom Bookmaker, editor, writer, artist, photo imaging specialist, or other creative service provider. It’s only in its pilot stage right now, but we expect it to grow considerably over the next year. Read the BlurbNation announcement in our blog. Then check it out for yourself.

The Blurberati 

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Posted by
kathybad
Jan 4, 2008 3:59pm PDT
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kathybad
 

Thanks Blurb for launching a directory only to have it close 3 days later. After taking the time to fill in the form I get this:

"Thanks for your interest in becoming a BlurbNation Custom Bookmaker. BlurbNation is in a closed pilot phase now, but we’ll get in touch when we’re ready to add more Custom Bookmakers."  To which I reply with a prompt yet respectful BITE ME!

I am continuing to discover many "we are too big for our britches" chinks in the Blrub armor .  The biggest is the inability to talk to a live person after hundreds of dollars have come your way.  and now I just recieved this email ..<font size="2"></font><font size="2">

"BlurbNation is in an initial invite-only phase, but we’ve put you on our waitlist. We’ll review all requests over the next few months and will contact you when we’re ready to add you to the directory. "

Why do you continually offer things like "free shipping" that isn’t and offers that leave out vital information?

 If  operated my business this way I’d loose all my customers. I know I put Eileen’s email somewhere…...

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Posted by
LindaHenning
Jan 6, 2008 6:44pm PDT
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LindaHenning
 

Hi Linda,

I saw your post and wanted to assure you that BlurbNation isn’t closing, we’ve only  just begun. We launched BlurbNation on Friday, January 4, 2008 and it’s going to be great as we continue to grow the program. But, let me please clarify a couple things for you:

We state on the Custom Bookmaker application page, in the blog comments, in our FAQs, and in our reply to all Custom Bookmaker applicants, that "BlurbNation is in an initial invite-only phase. If you’d like to get on the Custom Bookmaker waitlist, please use this form."

I’m sure you can imagine that there are many, many people excited to participate in BlurbNation as Custom Bookmakers. We’re carefully tending to the provider list in the beginning to make sure that BlurbNation is a success from the start. That is why we’re accepting applications now, but adding new Custom Bookmakers more and more over the next couple months.

As our reply to you stated, we did get your application and we will be in touch when we’re ready to add you to the BlurbNation Directory. I hope you still take part in it.

Regards,

Allison 

Posted by
allibehr
Jan 7, 2008 10:33am PDT
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allibehr
 

I suggest you put criteria such as "invite only" right up front. Not at the end where most readers do not even get tos.  Also "Free shipping" , " except for Alaska where we will only pay $7 of the $30 per shipment cost, one time only. "  Honestly ,you kids seem like your right out or marketing school or bought into concepts of bait and divert. Tell us what the offer in right up front. Those are honest business practices I would like to see improved on from Blurb. You already have us so how about treating us fairly and honestly. .    Now I have to go order 20 books …. thank you. Linda

Posted by
LindaHenning
Jan 8, 2008 11:56am PDT
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LindaHenning
 

Hi Linda,

Please consider this a warning that your posts are in violation of our Forum Guidelines under "Keep it Cool":

We all have bad days, but the Blurb Forums are not the place to take out your frustrations. Everyone should feel comfortable and welcome to participate without the risk of being flamed, insulted, or put down. ... please treat everyone with patience, manners, and respect. Similarly, while we encourage helpful feedback and constructive critique of Blurb and its services, blanket insults, fictitious or inaccurate accusations, and overly hateful posts will be removed.

We pride ourselves on being a transparent company, hence the Forums, our blog, early announcements re: BlurbNation, BookSmart, etc. As for shipping to Alaska, we are well aware of everyone’s feedback.

We truly appreciate feedback, so please continue your criticism, but in a manner that is constructive.

– Kathy 

Posted by
kathybad
Jan 8, 2008 3:12pm PDT
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kathybad
 

I’m excited about BlurbNation,

I am just starting my business helping people tell their story and turning it into lasting treasured book!

Keep growing Blurb. Thank you

and as always-Keep Smiling

Posted by
pictureme
Jan 8, 2008 8:56pm PDT
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pictureme
 

Dear Kathy,

I appologize for the asumption of a lack of business expertise on  marketing’s part. . If you look at your copy, possibly you’ll agree, that stating conditions,up front of an offer would be a more appropriate method of informing your customers of offers. What criteria may seem clear to blurb was not clear to me located at the bottom of the information. I did not discover the "free shipping" was only $7 until I placed the order.  Then when I placed an order for a updated book , still within the free shipping timeline, the code was denied as a one time offer. Can you tell me where that was stated so I can find it again?   I worked for a publishing company for many years as a sales representative to librarians and had to deal with simlar issues regarding truth in advertising and making conditions crystal clear to customer’s  that may not be so saavy. It’s a judgement call to override marketing’s best though maybe misplaced intentions, but I could do that because I knew my customers and had direct contact with all 4,000 of them over a year. I had direct contact with my customers . I am the buffer between Blurb and my communty that can’t even manage going to Blurb and ordering online.

My 22 book order was responed to very quickly.  

Thank You.  

Posted by
LindaHenning
Jan 10, 2008 6:49pm PDT
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LindaHenning
 

Hi Linda,

The fine print or asterisked copy at the bottom of your free shipping offer states that the code is a one-time offer. So, you can only use that code one time for one book.

Hope that helps.

– Kathy 

Posted by
kathybad
Jan 11, 2008 3:09pm PDT
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kathybad
 

Hey Kathy,

Suggestion: Re-post this message about BlurbNation so it’s not over shadowed by a complaint that is really not the intention the original post.

I’d like others to read and discuss the potential of BlurbNation.

Keep smiling

Posted by
pictureme
Jan 14, 2008 11:22am PDT
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pictureme
 

Gee, you could get BLURBNATION rolled out, but we international authors are still waiting for you to roll out your BLURB INTERNATIONAL. BlurnNation is more like a BlurbUSA.

Posted by
EXO
Feb 4, 2008 5:25am PDT
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EXO
 

Exo,

We know we have a large group of international authors waiting for us to roll out our International Set Your Price program – you are not alone. We’re happy to say we are on track to roll-out the international portion of this program sometime this quarter. 

Please stay tuned.  

– Kathy 

Posted by
kathybad
Feb 5, 2008 10:43am PDT
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kathybad
 

Maybe this is not question/answers, but…. Does Blurb.com have a " help" button???

 Help in finding published books by Ione Perry, my sister- "Our Hohne Legacy

published recently by BLURB.COMCould not find under "book store" 

Thanks, Paul

Posted by
pgperry37
Feb 8, 2008 12:22pm PDT
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pgperry37
 

Paul,

Please contact Customer Support here. I’ve edited your post to remove your password and other information. Best not to publically post that kind of information.

– Kathy 

Posted by
kathybad
Feb 8, 2008 2:48pm PDT
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kathybad