PNG images on lined pages - image box background was filled BLACK. Why?
I created a journal and used PNG images.
I received my printed journal yesterday and I as so disappointed. The PNG images (with transparent backgrounds) that I placed on the lined pages printed out with the image box filled in with BLACK.
The preview was fine in the software, and unfortunately, I did not preview it online (I didn’t realize I could).
I sent a message to Customer Support and the guy told me that my book was printed the way I created it, with the image box filled in with black background. He advised me to remove the black background I don’t want to see. Oh, ok, thanks.
Apparently, someone didn’t read the part in my message that asked what I did wrong and how I could fix it.
Okaayyy…so it’s time to turn to the forum for help.
Any suggestions on what to do to fix that for next time?
BTW, I’m not a designer, nor do I play one on TV. :-)
Thank you, in advance!!
Did you use BookSmart? The most common cause of a black image box is photos with the CMYK colourspace rather than sRGB, BookSmart can’t cope when it comes to printing. There’s a FAQ.
Thank you for your response. Yes, I just checked and the images are in “RGB-alpha” (does that make it different from just plain RGB??). I used BookSmart to create the journal.
What’s weird is that I added other images to the blank pages in the journal and they printed without a black background. It happened only with the images where I added an image box to the lined pages. I added images to the blank pages designed for images and the backgrounds were transparent.
The customer service rep told me to go into Photoshop and remove the black background. I don’t have Photoshop and I opened the images in GIMP and they have the alpha layer, so I’m thinking it has something to do with adding image boxes to lined pages…
What do you think?
I just had the exact same thing happen to me and I’m curious if you evey got a resolution to this matter. Also I am about to submit a new book that is not a journal that also has transparent PNG files and I want to make sure that they will not have black backgrounds. Has anyone had a problem with non-journal books producing black backgrounds on PNGs?