Binding Issue
I recived my photo book of 30 pages with softcover just yesterday. The print looked good but the pages were literally coming off the book! Please note that the book was handled very carefully. Looks like the pages were just not glued properly. I am appalled! Is this an issue with only softcover or are the hard cover books in the same state ?? I did notice a couple of more such feedbacks in this forum. Hope it’s being noticed as a serious issue. -K.
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kadabla; With all due respect – why oh why do users insist on posting up the same problem time after time after time <cite>?</cite> PLEASE read the prior posts and PLEASE take the action that’s been recommended on EACH and EVERY prior occassion… Thanks; Lee
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Lee, With all due respect, I am one of the other posters about this issue. Prior to posting I followed the protocal and filled out one of blurbs technical support forms. That was well over 24 hours ago and I have not heard back from Blurb. When you spend $160 on books, as I did, you expect to receive a quality product. My email was merely to see if others who received books that were processed in the same batch had binding issues (which would give some indication of the extent of the problem) If you feel the need to monitor postings and to remind everyone to follow blurb protocals, please also feel the need to remind blurb to follow their own policies and actually get back to their customers within 24 hours. I am still awaiting their response…
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Hello ksalzillo; I whole-heartedly agree that we (as paying customers) should expect the product to be right in the first place… and it IS frustrating when it’s not! And I agree that it’s even more frustrating if Blurb do not reply, and I sympathise with that enormously – but – in all fairness, that has not been my experience with them. FWIW, I too had binding issues; but I followed the routine and reported the matter to Blurb on their specific report form, got my response within a "reasonable time" (I can’t recall if it was within 24 hours, but there certainly was no untoward delay), provided Blurb the proof they wanted that my book was falling apart, and got my replacement within the week. All up – I think that’s pretty darned good service… Also, I have submitted a number of Tech Support reports to Blurb; and have received replies in a timely manner to all of them; so, if you haven’t had a response, I would re-file the report… (These things do go astray from time to time…) As for the the forum, I certainly don’t "monitor" it, but I am trying to be an active and constructive member of the forum! It’s easy to sit on the side-lines and bitch; it’s not so easy to be pro-active and responsive… For the record, I am NOT a Blurb employee, neither do I have any vested interest in Blurb. I am merely a BookSmart user that happens to believe that Blurb have the POTENTIAL for a great piece of software and a great product. This is a free-to-use corporate-sponsored forum; I think we should remember that, and give all due credit to Blurb for having the balls to make it so; but let’s also be fair and give Blurb a fighting chance to correct any errors or mistakes first… Cheers; Lee
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I did get an reponse to my order support issue within 24 hours and I was asked to send digital pictures as proof of the book with the damage. I sent the pictures right away. I am happy to see that a new order has been put in (free of charge) for reprinting the book. Can’t wait to see the book properly bound this time!. Hope this helps others who have similar binding issues. -K
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Hello kadabla; Thanks for posting the update… Although there is no doubt that it is annoying to have to go through the ropes, it is in Blurb’s best interests to get these issues resolved, and keep it’s customers happy… I apologise if my original post was somewhat "curt", but (in my defence!) when I saw it, it was immediately above two (almost) identical posts… Cheers; Lee
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I can’t understand why people complain about people posting to the forum. It is unreasonable to expect people to scan and search the forum when they wish to express an opinion. Fine for those who live on it but most people don’t. Also it distracts from the issue and concern expressed. Now to the point…my book also fell apart when opened within the first day. Most unacceptable for a book costing almost $100 including postage. I have contacted support and 24 hrs later still waiting. The other concern I have is how the stitching is so visible and having followed the
black pages template I find the white stitching very distracting. The main problem is an entire section of my book has fallen apart in less than
a day. Does not look good for the extra copies I have ordered!
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I contacted Blurb about my issue and once I was in contact with them the process moved very quickly. My first order was fine but the additional copies were the ones with binding issues. I too, emailed digital photos and am awaiting the reprints. suzit500, I would recommend taking digital photos. Once you hear back, you will at least be ready to send them right away and expedite the rest of the process. I am very hopeful that this was just a defective batch and all will be fine with the reprint order. good
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luck!
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thanks, I di take pics so they there and waiting, still no blurb response, I might have to chase them up. With a big order coming I am most concerned about he binding issue.
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I don’t think I’ll get too excited by the promised 24 hour response time, it is not happening. I have sent a follow-up message, but only silence.
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Hi Suzi… My apologies… I expect you’ll get a response today. Best, —bw
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Thanks Bruce I didn’t get any message responding to my questions, but after waiting without response I took the initiative and sent in photos of my devastated book. This elicted a message that another book was being despatched. No explanation or reassurance that the binding matter was being addressed. I am concerned because I have ordered a batch of books and I am worried that my clients are going to also get books that fall apart. I hope not. Having a proof copy fall apart on day 1 and then being sent another one without any reassurance is like finding a hair in your yoghurt and then being sent a carton of yoghurt to calm you down. How do I know I won’t find another hair in the yoghurt? On the positive side the print quality looks great , the book cover looks great and it is full of promise but I wasn’t after a great quality loose leaf book. I hope this is just a glitch in the printing, otherwise it is does me no good and Blurb no good.
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Thanks for the follow up Suzi and your reprint is indeed in the queue. As you said, it does neither of us any good to not make sure this is right this time around and we’ll do our best to make sure it is so! Best, —bw
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IS THERE A MAXIMUM NUMBER OF PAGES TO WORK TO OR CAN YOU HAVE, SAY, 60/70 PAGES ?
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