Book Printing
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Thanks for the update, Maharg. My one and only usage of Blurb was a couple of years ago. It was printed in the US and needed to be re-printed twice because the hard cover was scratched (twice!) to the point where the book was unusuable. For the third print I opted for a dust-jacket and it printed much better. It was with a little trepidation that I’ve decided to use them again for a new book. I came across your previous thread and was doubly nervous about the drop in quality for the Australian books. So your update is quite timely. I’m sending my book off to be printed this week, and I’m now feeling a little better about it. |
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Greetings. I recently received my first Blurb book, printed in Australia, and was very disappointed for a number of the reasons in related threads (now closed). i have sent four emails over a two week period and none has responded to them. Michael said "if there’s a manufacturing defect in your book, contact us at www.blurb.com/help and we’ll make it right." on April 5 I sent photographs of the problems (as suggested by Michael on 26 June) and used two different email addresses in case i had been flagged as a ‘troublemaker’. Still no response. A week later I ordered another copy, which was much better, and have another five on order. I am prepared to continue to work with Blurb but am most concerned that they won’t reposnd to my emails. Could someone please suggest a way for me to at least get them to respond to the issues I haver raised? |
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Hi loucee, It looks like you actually did not use blurb.com/help as my post suggested Instead, you created a new email in your email program, using the saved support address—which you should not do. If you bypass the site and email the support address directly, it will often end up marked as spam. You should only create a new incident via the support page as I wrote in my original post. Or reply to an existing email thread, if your concern is related. So loucee, please go to blurb.com/help and submit an inquiry, and we’ll get back to you promptly. And for anyone else reading this, if you have a question or concern, please do the same: go to blurb.com/help and send us an email, and we’ll be happy to help. If you have saved our support email address from previous correspondence please do not use it to contact us directly, as we may never get the email. Regards, |
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Hi Michael Thank you very much for your reply. I’m still a bit confused about email addresses. I thought I had sent all my emails to the ‘Blurb Support’ account that I had a ‘running conversation’ with. My mistake. I have now sent a copy of the issue via the blurb.com/help site. I’m looking forward to hearing back from blurb support, as all earlier queries (obviously sent via correct channels) elicited very prompt responses. Thanks again, Lou |
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Hello again Michael. On 2 August, after I sent my email via the correct channels, I received TWO auto-response confirmation emails (15 hours apart) saying that my comments had been forwarded to the appropriate member of the blurb team. That was 6 days ago. I’m still waiting. Meanwhile the five new copies have arrived and are acceptable, although the spine is still much wider than the body block. |
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Alas my excitement after receiving a well-printed book from the Australian plant has been short-lived. Today one arrived with major printing problems on four separate pages. It looks like the paper got stuck in the machine and no one noticed or cared. Some interesting statistics. In the past couple of years I have received 118 books from the US plant. Three were faulty and needed to be done again. I’ve received six books from the Australian operation and five have needed to be done again. Two of these needed to be done again twice. So apart from no longer being able to get books with dust jackets (as I am not prepared to accept the Australian ones that curl up), I must now be prepared to wait months for books, to allow for reprinting faulty jobs again and again. A pity Blurb doesn’t admit that starting operations in Australia was a dumb idea, and go back to the way things were. |
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Help! A month to print 7 books ? I have been working for large charity and wanted to print up some books for a 10 year anniversay event on the 19th Sept. I have been checking the shipping quotes page every day for a month and most days they quote around 10 days. When the book was finally authorised by the Management last night I saw that delivery date advertised as available was tight but possbible. ( Delivery on the 19 !). So i placed my order for 7 books that i have been working on all month, and finally after uploading the checkout only provided one option : Oct 5 as the ‘non-trackable’ delivery date. I recheck the quote and it still comes up as Sept 19 – as below. Thats nearly a month turn aorund. I went on live chat and just got told the shipping date offered was the only available. I’m wondering if i did something wrong? The event is very important, with politicians and VIPs supposed to be receiving these books on the night – that now look like they will take a month to print. Is it normal for the quoted dates displayed live on the site to be so vastly different when processing the order?
Estimated Shipping Cost <table border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <th>Delivery Dates </th> <th class="price">Estimated Shipping Cost</th> </tr> <tr class="oddrow"> <td>September 19</td> <td class="price">US $50.99</td> </tr> <tr> <td>September 21</td> <td class="price">US $26.99</td> </tr> </tbody></table> Get a quote for your shipping destinationMost Blurb books arrive within 7 to 11 business days.
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Hi spymouse, Your question will be best posed to our support team, rather than the other forums user who won’t be able to answer such questions. But chances are that you’re shipping to a PO Box or remote address, in which case you will indeed have fewer options. Contact support and give us a non-PO box address and we can see if that changes things. blurb.com/help Best regards, (Locking post as it’s gone off track) |
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Good result from Australian plant
