quality control?
I would like to know if Blurb has any quality control measures in place before they ship books? I placed an order in October for 2 books. They arrived approximately 12 days later both with defective bindings. I corresponded with customer service, sent them a photo, they sent me a return shipping label, I shipped the books back, they submitted an order for replacement books. The replacement books arrived on Nov 13th and I was amazed to find that one had a defective binding (the worst, most obvious one so far). The condition of the binding was awful which makes me wonder why on earth it was shipped to me? Anyone who so much as glanced at it should have immediately realized it should not be sent to a customer, let alone one who had already experienced binding issues. I replied to my original customer support request to let blurb know about the binding issue immediately upon receipt of the replacement books, I am still waiting for a reply. I am also getting REALLY frustrated. Blurb could easily avert this by asking their printers to actually look at books before they are shipped. Why are they not doing this? THey are just wasting, my time, their time and their money with all the return shipping going on. Has anyone else experienced similar issues?
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