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Book Printing

First Printing of Books - 8 x 10 books separating at binding 7x7's are great

My 8 X 10 inch books are separating at the binding.   These are Christmas Gifts and arrived today.  I was working so my family wrapped them and when they were opened this evening I was very embarrassed by the binding not being that strong.  The pictures were great but for the money I expected a book that would hold together.  How do you fix this?  Do I return the 8 X 10 books?  How would I do that? Who would pay for shipping? I’m going to try and post a blog and add a picture.  Two of the books are separated at the binding and the third one has pages falling out of the middle.  The 7 X 7 books are awesome, no complaints.

Please help as these books hold a lot of our history and we really want them fixed.

<font color="#000000"> I have a picture but can’t figure out how to insert it. If someone needs to see it I can email it.</font>

Replytopic_b_normal
Posted by
susanht9
Dec 24, 2007 8:26pm PST
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susanht9
 

susanht9,

We’ll make good on any manufacturing defects. Please contact Order Support and someone will make things right.

Thanks for your patience.

– Kathy 

Posted by
kathybad
Dec 26, 2007 9:52am PST
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kathybad
 

I don’t have the reprinted books yet but am so happy that Blurb responded so fast to my issues and started a reprint immediately.  I plan to use Blurb in the future.  As we take thousands of pictures of our children and extended family our books will be large most of the time.  The older books were shipped back within a couple of days and I hope they have been received by now.

 Again, thanks for the great customer service!!!!!!!!

Susan

Posted by
susanht9
Jan 4, 2008 3:56am PST
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susanht9
 

I had a similar experience with my books. See Book Unstuck post

Posted by
markludbrook
Jan 4, 2008 9:18am PST
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markludbrook