Blurb Forums

unstuck book

Can anyone help or just comment as I am now on my third time lucky with a book I have ordered.Blurb do seem to be switched on in the customer relations department but I have now ordered a book the largest size hardback they do with about 130 pages but each copy so far has arrived with sections dropping out. They have sent a fresh copy out but then when this arrived I had the same issue so again they are sending a new book but each time I ham having to wait about three weeks and my customer is getting a little impatient. Has anyone else had this issue?.  I really want this product from this company to work for me and my business. I only hope to raise awareness.I can’t afford to keep receiving poor quality copies.

I’m not satisfied with pages falling out of my book. The book is a collection of grocery lists, but they are supposed to stick together. That’s why it’s a book, not a stack of grocery lists.

I put a second complaint tonight and I hope it will turn out OK (the first time it didn’t) 

I am from the UK but i was under the impression that the books are printed in the USA

Last Thursday the 2nd reprint was delivered: 15 pages with stains and many white gaps, breaking two paged photographs into two.

Customer Service advised me to hold projects on large hardcover books until further notice.

Blurb is working hard to get the European printer on track.  The service Blurb gives is great; I got a refund plus two reprints.

Let’s hope one day the European printer will do its job the way it should.

Gerlach G. Baas