Great Customer Service!
I ordered and received two books on blurb. When they arrived the pages had lines and streaks in them…I had read some of the horror stories about the customer service with blurb so I was prepared for the worse…Well…I have to say it was effortless in getting the problem taken care of. I just had to go on line here …and let you know that I am very pleased with how everything was taken care of. I photographed the pages …attached them to a file and uploaded it to blurb for them to see the problem…the next day I got an email saying that they had emailed a UPS Pickup for them and they were having them printed and sent at no charge…I haven’t recieved those two books yet as I just sent them out yesterday…but I did receive two others that I had printed and they were flawless. Maybe it is how people approach customer service that could cause some trouble. Printers screw up, I know because I work in a graphic design department, and we have techs come almost every day for one thing or another….. be it streaks or color, so I understand the problems. But If you know that the problem will be taken care of and with friendly customer service people then we should be able to be inconvenienced once in a while. Mistakes are made and no one is perfect…even the ones that take the pictures and create the books make mistakes…so give them a break and be thankful for a company that can give you as many options as blurb does. There is no one else out there that isn’t making a killing on little 100 page books. Blurbs prices are great . Thanks Michael my support guy…you are appreciated…..Michael Carlucci
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