Book Printing

Excellent Service

Today, I received my test copy of a new 12X12, premium paper dust-cover photo book. Overall, I’d rate the product as excellent, with one potential concern:

1. Processing and shipping were very fast. I uploaded the book on November 1 and had it in my hands less than a week later.
2. Color results are superb. I used the CMYK soft-proofing workflow with Bonsai’s color profile for the HP Indigo press.
3. The full bleed cover is darker and has more contrast than the same image reproduced in the book’s interior. I assume this is due to using a different printer and one that was only in hailing distance of the color profile used. Still, quite adequate.
4. Typography is very crisp.
5. The binding seems a tad weak. It creaks when opening the book. I’ll be interested in seeing how it holds up for the long haul.

Overall, an excellent job by Blurb.

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Posted by
Minicucci
Nov 7, 2009 3:08pm PDT
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Minicucci
 

>>5. The binding seems a tad weak. It creaks when opening the book. I’ll be interested in seeing how it holds up for the long haul.

That has been the biggest bugaboo for me too.  I ordered 30 dust cover books.  22 of them had the binding on the last page already separating and the glue showing.  I haven’t heard back from Blurb yet but I assume they will reprint the books for me.

I too think the binding is the weak link in the process.

 

Posted by
friend1979
Nov 7, 2009 8:28pm PDT
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friend1979
 

I am full of praise for the overall quality of the materials used, the printing and the customer service responsiveness…………….with the exception of the very weak binding and related issues of the great majority (25/27)of the dust jacketed editions. The glue is too shallow and is inadequate.

My experience is very similar to that of the above customer.

I have ordered and handled 47 copies of my own 240 page book published in March 2013 using various specifications as follows and costing $3,564.80. In my case:

1. The 18 wrap editions using standard, premium lustre and premium pearl paper were all OK.
2. The 2 softcover editions for proofing using premium lustre paper were OK.
3. The 2 dust jacketed editions using premium pearl paper were ok.
4. The 25 dust jacketed editions using premium lustre paper, my largest order were not OK. One customer from the first batch of sales complained that pages had fallen out pretty much as soon as he opened it. This prompted my own examination and the customer’s point is clearly justified. I sent a complimentary copy of a wrap edition to my customer and he is very pleased with it.
5. The above item was replaced quickly by Blurb but it is also evident that the binding on that copy is very weak and will quickly fail.

The dust jacketed editions specifically listed above under items 4 and 5 using premium lustre paper, in my experience, are not of merchantable quality and my substantial investment in them cannot be recouped as the remainder in my possession are not suitable for sale. I have 13 unsold copies and can reasonably anticipate other unhappy customers.

I have received a $90 credit from Blurb and am more saddened than angry. They advise that returns for this this reason are less than 1% but at least 50% of the copies I have received are weakly bound and the others already sold are suspect.

I have no evidence that wrap editions are a problem but both the original 25 dust jacketed editions have been a big disappointment as well as the one replacement for my first disappointed customer.

I think a more appropriate response from Blurb would have been to ask me to return the my remaining copies stock at their expense for independent examination and to make a refund to me if their findings support my own conclusion.

Posted by
USABCMan
Apr 30, 2013 11:35am PDT
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USABCMan