Web Features

Preview Slow & Only Partial

I’ve recently uploaded a book with the 15-page preview.  When I try to view it, the preview generation takes about 30 seconds and then only returns a partial of the cover.  Each preview page then takes another 10 seconds once selected.  I’ve checked others on the site and they are relatively normal times and fully rendered.  I’ve also cleared the Internet cache and tried other computers (both Mac and PC) and have updated the Flash and all the other things I can think of.  Same result.

I’ve contacted Support several times with only response being "Our Techs are looking into it", so I thought someone else might have had the same problem.

Thanks for any help.

Posted by
Sep 26, 2011 11:45am PDT