I just got an e-mail from a friend who wanted to order one of my books, but was utterly boggled by the registration process. He updated the cart, he confirmed he was a new customer and then he was told that he could now download the BookSmart program to make his own book.
Which wasn’t at all what he wanted to do, obviously, but it stumped him enough to e-mail me.
Is there some way to clear this up or offer up a secondary registration screen? Having walked through the process myself, it’s kind of a shock, even knowing what was going on.
The behavior you described shouldn’t be happening, so if it is, I want to fix it :)
I tried to reproduce it though and couldn’t. Here is what I did, tell me if what you (or your friend he if told you the details) did.
1. signed out
It worked for me, but I’d like to figure out what happened for you and your friend, it’s possible there is a bug that just isn’t happening when I do it. If you can let me know any more details I’ll try to figure it out.