Web Features
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Hello Edie, Best Regards, |
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So it’s not possible to just fix small errors in a book and re-upload it over the exisitng one? One has to buy a whole new copy of the book to get it listed for sale, even if one only fixed a typo? |
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Correct. Once you upload a new file whether it has one typo or 50, we still need to replace the old and store this new version on our servers, and send another new file to the printers. Believe me, if we can ever streamline this process in the future, we will. |
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So what is preventing you from writing the code so that when we upload an updated version of a pre-existing already purchased book, you simply replace the old version with the new, without making us buy the new version first? |
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Michal – Thanks for the suggestion. Couple of things come into play here. First, as soon as you upload and order a book, it goes straight into the printer’s queue and can’t be canceled or altered after the fact. Next, although it would be nice if we could simply yell down the hall for someone to write us some new code, we do things by priority. We get an amazing amount of requests from customers, as you can imagine, and just can’t do them all at once. So, we review these requests, along with everything else we’re working on, and prioritize them. In the past year, we’ve rolled out new book sizes, improved versions of BookSmart, hundreds of new layout options, Forums, Set Your Price, and the list goes on. We’re cranking here at Blurb. Stay tuned for more improvements and rest assured your suggestion is being considered. |
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This is why I stopped using Blurb. To correct one typo, you have to buy another book and pay for shipping again. If interested in its customers, Blurb should elevate this concern to the top of its list. When they do, I’ll use them again. |
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Thanks Kathy! And you bet I noticed all those improvements, and said you’re the best, way out loud! http://forums.blurb.com/forums/1/topics/21 Thanks for the consideration, Michal |
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Spotting typos is as easy as doing a black and white rough draft print before uploading. It also improves your overall design flow as well. It’s worth the time. Typically most people will find 99% of typos when reading hard copy but will miss them ‘onscreen’. There’s a pretty cool study going on in the educational system analyzing visual processing and this is one of those unique issues for those ofus over 30…. who grew up editing hard copy. |
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I reviewed the exchange regarding editing a book that has already been uploaded to the www.blurb.com website. So, if editing the book and then re-uploading it is the only way to make corrections, then what happens to the original book that you uploaded? Does that get deleted, or do I have to delete that book and then add the new (revised) book? I am still not quite clear on this process and would appreciate more clarification. |
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avakili, At the present time you need to delete the original copy yourself. |
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kathybad : “Next, although it would be nice if we could simply yell down the hall for someone to write us some new code, we do things by priority. We get an amazing amount of requests from customers, as you can imagine, and just can’t do them all at once.” 3 years later, no improvement. I already have two copies of the book on which I need to correct a typo. Don’t need one more. |
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Blurb keeps finding excuses as in the ‘automatic system’ that does not allow to ‘fix’ an online book or cancel or change an order ebven if it’s seconds after made it. Well, Blurb is not cheap, which brings one of the main problems if one wants to really sell and distribute books further friends and family . I think that we, users, should be able to reclaim more flexibility within our online bookstore. Is not all about profit. If Blurb does not become more flexible will start loosing costumers to more dynamic new and coming POD publishers Is a matter of time |
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Hi paupixel, You might be interested in a new feature which now enables a user to cancel an order for a short period of time after it is placed. To do so, simply navigate to your Order History via the My Account dropdown after logging in. Then, select the order you’d like to cancel. After clicking on this order you will be brought to the Order Detail page. If this order is able to be canceled you will see a "Cancel Order" button in the middle of this page. Clicking this button will cancel your order. If you or anyone else has a question about this please contact Customer Support of post a new topic (as this one will be locked due to age). -Craig |
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changing a picture and fixing a typo
