Web Features

Locked changing a picture and fixing a typo

I can’t seem to find where I go to view and fix a couple of things. Help?

Posted by
Edie
Jul 25, 2007 9:09am PDT
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Edie
 

Hello Edie,
Don’t worry, editing a book is just a couple clicks away. Open BookSmart and select the book you want to edit (if you have more than one book). In BookSmart, go to Edit Mode and then find the page with the image or text that needs to be replaced. Go ahead and edit it. Proof it. Then re-upload the book by clicking the Order button. This will update the book file for your book in the Blurb Bookstore (if you’ve made it public) and it will update the copy of your book that’s available for you to order.

Best Regards,
Ben
Senior Technical Support Specialist

Posted by
bmartinek
Jul 25, 2007 11:32am PDT
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bmartinek
 

So it’s not possible to just fix small errors in a book and re-upload it over the exisitng one?

One has to buy a whole new copy of the book to get it listed for sale, even if one only fixed a typo?

Posted by
judywatt
Jul 25, 2007 11:47am PDT
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judywatt
 

Correct. Once you upload a new file whether it has one typo or 50, we still need to replace the old and store this new version on our servers, and send another new file to the printers. Believe me, if we can ever streamline this process in the future, we will.

Posted by
bmartinek
Jul 25, 2007 12:20pm PDT
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bmartinek
 

So what is preventing you from writing the code so that when we upload an updated version of a pre-existing already purchased book, you simply replace the old version with the new, without making us buy the new version first?

Posted by
Michal
Jul 25, 2007 1:00pm PDT
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Michal
 

Michal – Thanks for the suggestion. Couple of things come into play here. First, as soon as you upload and order a book, it goes straight into the printer’s queue and can’t be canceled or altered after the fact. Next, although it would be nice if we could simply yell down the hall for someone to write us some new code, we do things by priority. We get an amazing amount of requests from customers, as you can imagine, and just can’t do them all at once. So, we review these requests, along with everything else we’re working on, and prioritize them. In the past year, we’ve rolled out new book sizes, improved versions of BookSmart, hundreds of new layout options, Forums, Set Your Price, and the list goes on. We’re cranking here at Blurb. Stay tuned for more improvements and rest assured your suggestion is being considered.

Posted by
kathybad
Jul 25, 2007 2:14pm PDT
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kathybad
 

This is why I stopped using Blurb. To correct one typo, you have to buy another book and pay for shipping again. If interested in its customers, Blurb should elevate this concern to the top of its list. When they do, I’ll use them again.

Posted by
StudioBob
Jul 25, 2007 2:27pm PDT
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StudioBob
 

Thanks Kathy!

And you bet I noticed all those improvements, and said you’re the best, way out loud!

http://forums.blurb.com/forums/1/topics/21

Thanks for the consideration,

Michal

Posted by
Michal
Jul 25, 2007 2:30pm PDT
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Michal
 

Spotting typos is as easy as doing a black and white rough draft print before uploading. It also improves your overall design flow as well. It’s worth the time. Typically most people will find 99% of typos when reading hard copy but will miss them ‘onscreen’. There’s a pretty cool study going on in the educational system analyzing visual processing and this is one of those unique issues for those ofus over 30…. who grew up editing hard copy.

Posted by
BarbConley
Jul 25, 2007 8:46pm PDT
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BarbConley
 

I reviewed the exchange regarding editing a book that has already been uploaded to the www.blurb.com website.  So, if editing the book and then re-uploading it is the only way to make corrections, then what happens to the original book that you uploaded?  Does that get deleted, or do I have to delete that book and then add the new (revised) book?  I am still not quite clear on this process and would appreciate more clarification.

Posted by
avakili
Dec 1, 2007 8:49am PDT
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avakili
 

avakili,

At the present time you need to delete the original copy yourself.

Posted by
lcarreira
Dec 1, 2007 3:30pm PDT
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lcarreira
 

kathybad : “Next, although it would be nice if we could simply yell down the hall for someone to write us some new code, we do things by priority. We get an amazing amount of requests from customers, as you can imagine, and just can’t do them all at once.”

3 years later, no improvement.

I already have two copies of the book on which I need to correct a typo. Don’t need one more.

Posted by
mozkart
Mar 31, 2010 10:29am PDT
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mozkart
 

Blurb keeps finding excuses as in the ‘automatic system’ that does not allow to ‘fix’ an online book or cancel or change an order ebven if it’s seconds after made it.

Well, Blurb is not cheap, which brings one of the main problems if one wants to really sell and distribute books further friends and family . I think that we, users, should be able to reclaim more flexibility within our online bookstore.

Is not all about profit. If Blurb does not become more flexible will start loosing costumers to more dynamic new and coming POD publishers

Is a matter of time

Posted by
paupixel
Jun 4, 2010 4:28am PDT
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paupixel
 

Hi paupixel,

You might be interested in a new feature which now enables a user to cancel an order for a short period of time after it is placed.

To do so, simply navigate to your Order History via the My Account dropdown after logging in. Then, select the order you’d like to cancel. After clicking on this order you will be brought to the Order Detail page.  If this order is able to be canceled you will see a "Cancel Order" button in the middle of this page. Clicking this button will cancel your order.

If you or anyone else has a question about this please contact Customer Support of post a new topic (as this one will be locked due to age).

-Craig

Posted by
csm
Jun 7, 2010 4:27pm PDT
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