Web Features
No DownloadI’m new here, I have tried 5 times (maybe more) to download your software. Browser says done. Screen comes up and says the download is finished? There is nothing on my desktop. I have never had a download fail in the past. What I’m really trying to do is evaluate how long it will take me to prepare a book of perhaps 30 pages so I can charge my client appropriately. I don’t want to overestimate and blow them out of the water but if I underestimate I have set a precedent and could be stuck doing slave labor in the future.:) 
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What system architecture you are working with? And, most importantly, which browser did you try to download Blurb BookSmart app? Good luck with your project for your client or prospective clients. |
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Windows XP with the latest updates. |
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Windows XP with the latest updates. |
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Since you posted duplicated reply, I get the feeling that you have very slow Internet connection. This has nothing to do with Blurb site itself. I use very, very fast broadband access from my residence and I didn’t have any problems to download file recently. It takes less than a minute or less on my end. I use MacPro with dual microprocessors with wireless broadband cable connection with two other computers connecting at the same time. No problem at all for my situation. Do you have firewall up and running? Do you have anti-spam/virtual infection software protection running? It is a known problem with the virtual infection software protection in conflicts with downloaded files on Windows XP. I don’t know about your situation, because you didn’t really mention the hard core hardware/software tidbits at the first place. Sorry about you continue to have problems. |
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If the bottleneck is the internet connection and/or its speed, downloading the program is the easiest part because uploading finished books over a slow pipe is torture. A reliable and faster than dial-up internet connection is key here, I think. Hope that helps! |
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I am using a wireless broadband connection. Not the greatest but not dial up either. |
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Well.. I just gave the download another 5 tries. I press the button for the windows download. I get the “downloading booksmart” screen but no down load is taking place. Press the try again button go around again. |
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Well, in your shoes I’ve have waited a bit for techs to get here and help before tossing in the towel but if that’s all it takes to get you to give up, guess that would reflect in your published work, so who knows, could all be a blessing. In any case, for anyone else in your shoes, how about another browser? How about emptying the cache, how about a restart, how about, you know, have you tried that? I mean, tons of people pulling the software off the site no problemo, there has to be a solution—which could be fun to find. Anyway, just a thought from someone who really should not even care, given he’s on a Mac and none of this has anything to do with him. Still, best! |
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Thanks to all the Blurbarians for jumping in with suggestions to help Photokayak getting his download to work. You might have better luck using the BookSmart for the PC direct download link: If this still doesn’t work, please fill out a Customer Support Form and someone form Blurb will be in contact with you within one business day. Hope that helps. Senior Technical Support Specialist |
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Michal, To make a real quick clarification, I can run Windows on top of my MacPro using special software emulation. It is mainly the purpose to test web apps and websites on my end. The nice thing about Mac, if you installed Windows, then you have “two computers” on top of one physical computer machine, which is pretty neat concept. However, I am not going to go into this matter since it is relatively off topic. But wanted to make a quick clarification, tho. Have a good day! |
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Brian, I am also running Windows on my MacBook Pro, via Parallels Desktop for Mac. No problems with Blurb on the Mac or the Windows side at this end. Best. |
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Thanks Ben, |
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Michal, Cool! |
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Say Photokayak, I am glad that Ben was able to help you with your situation. Step aside from this discussion, in particular. |
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Glad it all worked out for you, Ben. Hope you enjoy making your Blurb books as much as I do. Best! |
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Definitely, I have a couple books in the works. I just need time to finish them! |
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fyi- I had the exact same problem today, so it’s not just him/his connection/computer. The direct link to the download was my remedy as well. Thanks. |
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I found the same problem, so finaly I suspend temporary my virus protection and I got the download. |
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“I have no way to know but my best guess is that Blurb’s popularity is outrunning the bandwidth of their server.” I do have a way to know. I build and maintain the Blurb servers and production network. Without revealing too many details, I can assure you that our main interest is in keeping our capacity ahead of the usage curve. Specifically, the downloads are handled by dedicated machines running behind a traffic load balancer with direct access to the Internet backbone at a large well-equipped colocation facility. This way we can easily add more capacity when the usage graphs indicate increased sustained load. Looking at our bandwidth graphs during the period you were attempting the downloads and site access, I don’t see any unusually heavy or abnormal traffic. We have monitoring systems in place that would page me in minutes with any problems or downtime. The people who work here at Blurb come from many technical and creative backgrounds, but the one thing in common is a desire to do it right This Time. Our backend infrastructure is no exception. From the outset it has been designed and built with Robust, Reliable and Scalable intentions. yr fthfl srvnt…docm |
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Hi all – Just wanted to say thanks for finding and reporting this issue! Turns out that on certain machines with certain virus protection packages, the way we’ve set up our software download simply doesn’t work. We’re currently working on some fixes so this doesn’t happen in the future. Thanks again! |
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I am using a Mac, and am having the same problem. Can someone guide me on how to download Blurb? |
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The direct link to the Mac version of BookSmart is: |
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Hi all – Thanks again for finding and reporting this issue. Because of your feedback, we now have a fix for those members with certain virus utilities that can’t use our normal download button. If BookSmart doesn’t download, the “Downloading BookSmart” page will now offer you alternative links under the “Questions?” area. |
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I was having trouble downloading to my mac. However the direct link posted above by JackLyon worked very well and I am up and running. Thanks. |
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