Web Features

No Download

I’m new here, I have tried 5 times (maybe more) to download your software. Browser says done. Screen comes up and says the download is finished? There is nothing on my desktop. I have never had a download fail in the past. What I’m really trying to do is evaluate how long it will take me to prepare a book of perhaps 30 pages so I can charge my client appropriately. I don’t want to overestimate and blow them out of the water but if I underestimate I have set a precedent and could be stuck doing slave labor in the future.:)
Thanks

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Posted by
photokayak
Jul 26, 2007 3:12pm PDT
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photokayak
 

What system architecture you are working with? And, most importantly, which browser did you try to download Blurb BookSmart app?

Good luck with your project for your client or prospective clients.

Posted by
brianbonitz
Jul 26, 2007 3:41pm PDT
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brianbonitz
 

Windows XP with the latest updates.
Browser is Mozilla Firefox 2.0.0.5
I am no novice.
I am concerned about your service as your site is incredibly slow. This is also the first time in many years I have had a download fail. Actually, it never even started. Frustrated as I don’t think I should have to wade through sludge to get this done.
Thanks

Posted by
photokayak
Jul 26, 2007 8:05pm PDT
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photokayak
 

Windows XP with the latest updates.
Browser is Mozilla Firefox 2.0.0.5
I am no novice.
I am concerned about your service as your site is incredibly slow. This is also the first time in many years I have had a download fail. Actually, it never even started. Frustrated as I don’t think I should have to wade through sludge to get this done.
Thanks

Posted by
photokayak
Jul 26, 2007 8:11pm PDT
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photokayak
 

Since you posted duplicated reply, I get the feeling that you have very slow Internet connection. This has nothing to do with Blurb site itself. I use very, very fast broadband access from my residence and I didn’t have any problems to download file recently. It takes less than a minute or less on my end.

I use MacPro with dual microprocessors with wireless broadband cable connection with two other computers connecting at the same time. No problem at all for my situation.

Do you have firewall up and running? Do you have anti-spam/virtual infection software protection running? It is a known problem with the virtual infection software protection in conflicts with downloaded files on Windows XP. I don’t know about your situation, because you didn’t really mention the hard core hardware/software tidbits at the first place.

Sorry about you continue to have problems.

Posted by
brianbonitz
Jul 26, 2007 10:51pm PDT
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brianbonitz
 

If the bottleneck is the internet connection and/or its speed, downloading the program is the easiest part because uploading finished books over a slow pipe is torture. A reliable and faster than dial-up internet connection is key here, I think. Hope that helps!

Posted by
Michal
Jul 27, 2007 4:50am PDT
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Michal
 

I am using a wireless broadband connection. Not the greatest but not dial up either.
LISTEN TO ME>
This is only happening at this site. The download won’t even begin. I have NEVER seen this before ONLY HERE. (yes I’m yelling) :)
Took me 6 minutes to get through log in and to reply screen. At one of the other blog type sites I access this process takes about 10 seconds. Downloads have never been a problem.
I appreciate your comments but it isn’t me.

Posted by
photokayak
Jul 27, 2007 7:19am PDT
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photokayak
 

Well.. I just gave the download another 5 tries. I press the button for the windows download. I get the “downloading booksmart” screen but no down load is taking place. Press the try again button go around again.
I give up….Not worth my time. Your site is faster today. Bye

Posted by
photokayak
Jul 27, 2007 9:23am PDT
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photokayak
 

Well, in your shoes I’ve have waited a bit for techs to get here and help before tossing in the towel but if that’s all it takes to get you to give up, guess that would reflect in your published work, so who knows, could all be a blessing. In any case, for anyone else in your shoes, how about another browser? How about emptying the cache, how about a restart, how about, you know, have you tried that? I mean, tons of people pulling the software off the site no problemo, there has to be a solution—which could be fun to find. Anyway, just a thought from someone who really should not even care, given he’s on a Mac and none of this has anything to do with him. Still, best!

Posted by
Michal
Jul 27, 2007 9:44am PDT
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Michal
 

Thanks to all the Blurbarians for jumping in with suggestions to help Photokayak getting his download to work.

You might have better luck using the BookSmart for the PC direct download link:
http://downloads.blurb.com/booksmart/BookSmart_1.8.1.exe

If this still doesn’t work, please fill out a Customer Support Form and someone form Blurb will be in contact with you within one business day.

Hope that helps.
-Ben

Senior Technical Support Specialist

Posted by
bmartinek
Jul 27, 2007 9:47am PDT
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bmartinek
 

Michal,

To make a real quick clarification, I can run Windows on top of my MacPro using special software emulation. It is mainly the purpose to test web apps and websites on my end. The nice thing about Mac, if you installed Windows, then you have “two computers” on top of one physical computer machine, which is pretty neat concept. However, I am not going to go into this matter since it is relatively off topic. But wanted to make a quick clarification, tho.

Have a good day!

Posted by
brianbonitz
Jul 27, 2007 12:15pm PDT
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brianbonitz
 

Brian, I am also running Windows on my MacBook Pro, via Parallels Desktop for Mac. No problems with Blurb on the Mac or the Windows side at this end. Best.

Posted by
Michal
Jul 27, 2007 12:20pm PDT
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Michal
 

Thanks Ben,
That resulted in immediate success. I had to pop back in and take a look :)
Michael, I tried for two hours. That is an eternity. I also expect more from a vendor interested in selling me something. Of course I had tried all the above suggestions. I downloaded the templates from azuka book last night with no problem. Apparently you have a small problem with literacy as I had stated that this is the ONLY (see that) place I was having trouble. I have no way to know but my best guess is that Blurb’s popularity is outrunning the bandwidth of their server.
Ben, Thanks again.

Posted by
photokayak
Jul 27, 2007 12:47pm PDT
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photokayak
 

Michal,

Cool!

Posted by
brianbonitz
Jul 27, 2007 1:42pm PDT
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brianbonitz
 

Say Photokayak,

I am glad that Ben was able to help you with your situation. Step aside from this discussion, in particular.

Posted by
brianbonitz
Jul 27, 2007 1:44pm PDT
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brianbonitz
 

Glad it all worked out for you, Ben. Hope you enjoy making your Blurb books as much as I do. Best!

Posted by
Michal
Jul 27, 2007 2:26pm PDT
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Michal
 

Definitely, I have a couple books in the works. I just need time to finish them!

Posted by
bmartinek
Jul 27, 2007 2:37pm PDT
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bmartinek
 

fyi- I had the exact same problem today, so it’s not just him/his connection/computer. The direct link to the download was my remedy as well. Thanks.

Posted by
happy4me2be
Jul 27, 2007 3:52pm PDT
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happy4me2be
 

I found the same problem, so finaly I suspend temporary my virus protection and I got the download.

Posted by
Carluxa
Jul 28, 2007 8:54pm PDT
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Carluxa
 

“I have no way to know but my best guess is that Blurb’s popularity is outrunning the bandwidth of their server.”

I do have a way to know. I build and maintain the Blurb servers and production network.

Without revealing too many details, I can assure you that our main interest is in keeping our capacity ahead of the usage curve. Specifically, the downloads are handled by dedicated machines running behind a traffic load balancer with direct access to the Internet backbone at a large well-equipped colocation facility. This way we can easily add more capacity when the usage graphs indicate increased sustained load.

Looking at our bandwidth graphs during the period you were attempting the downloads and site access, I don’t see any unusually heavy or abnormal traffic. We have monitoring systems in place that would page me in minutes with any problems or downtime.

The people who work here at Blurb come from many technical and creative backgrounds, but the one thing in common is a desire to do it right This Time. Our backend infrastructure is no exception. From the outset it has been designed and built with Robust, Reliable and Scalable intentions.

yr fthfl srvnt…docm

Posted by
docm
Jul 30, 2007 6:09pm PDT
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docm Icon_staff
 

Hi all – Just wanted to say thanks for finding and reporting this issue!

Turns out that on certain machines with certain virus protection packages, the way we’ve set up our software download simply doesn’t work. We’re currently working on some fixes so this doesn’t happen in the future.

Thanks again!
Jack

Posted by
JackLyon
Jul 30, 2007 6:25pm PDT
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JackLyon
 

I am using a Mac, and am having the same problem.  Can someone guide me on how to download Blurb?

Posted by
Krisena
Jul 31, 2007 4:58pm PDT
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Krisena
 

The direct link to the Mac version of BookSmart is:

http://downloads.blurb.com/booksmart/BookSmart_1.8.1.dmg 

Posted by
JackLyon
Jul 31, 2007 5:55pm PDT
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JackLyon
 

Hi all – Thanks again for finding and reporting this issue. Because of your feedback, we now have a fix for those members with certain virus utilities that can’t use our normal download button.

If BookSmart doesn’t download, the “Downloading BookSmart” page will now offer you alternative links under the “Questions?” area.

Posted by
JackLyon
Aug 1, 2007 5:54pm PDT
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JackLyon
 

I was having trouble downloading to my mac. However the direct link posted above by JackLyon worked very well and I am up and running. Thanks.

Posted by
ruthbawarshi
Aug 2, 2007 4:08pm PDT
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ruthbawarshi