Blurb Forums

Internet Connection Could Not Be Established

I tried to upload my first book but after clicking on the ‘sign in’ button, I received a message stating that an internet connection could not be established.

Both of my firewall (windows and norton) are off and I’ve added the booksmart app as ‘trusted’ and blurb.com as a trusted site. 

I’ve renamed my book to ‘HKM’ and have deleted unused images.

I’m currently connected directly to the net and have no problems accessing the web.

The file size when I export my book is only around 50mb so I don’t think that’s the problem. 

Is there any solution to this issue?

Or is there anyway I can send the exported book file to blurb or would somebody help me upload it? 

I tried uploading mine yesterday and had the exact same problem. My error message was:

"An internet connection could not be established at this time. Please ensure that your network connection is active and try again. 0 Init"

 I wrote to Blurb help and received a prompt though likely generic reply.

"First, please verify that you can log into Blurb.com directly.

If you cannot, please click the "forgot password" link to reset your password.

Back in BookSmart, if you still can’t connect to the internet after clicking "order book," please try logging in with your full email address (or, if you are using your email address already, please try simply your Blurb username). ***Also, please be sure to re-type your password, rather than allowing the program to remember it.

Next, please make sure that all security programs, such as Zone Alarm, are shut down.

Also, please try uploading from an entirely different internet connection, not just a different computer on the same network. Some ISPs restrict uploads, and we often cannot solve that problem directly. Unless you are on a laptop, you will want to move your book files to another computer. To transfer your book from one computer to another open your book and select "export" from the file menu. Save the .book file to any storage location or network. On the second computer with BookSmart installed, open any book and select "import" from the file menu. Navigate to your .book file and open it." 

I don’t have any software firewall running. I’ve disabled all firewalls on my router and even set my computer to Demilitarised zone. None of this has helped and I still have the problem. I haven’t been able to go to a friend’s place yet to try their internet but a bit reluctant as my book is 500+megs and will take a while to upload.  I’ve tried it on a different computer on my network to no avail.

Perhaps there is a problem with their central server? I’m a dissapointed as I was looking forward to uploading my book this weekend.

I’m currently in the process of connecting my modem directly to my computer to completely eliminate the router as a potential problem.

Hey Jesper64

I received the exact same reply from Blurb’s tech support.

I might try using a different network since my book’s size is rather small.  

Same problem.  No idea.  No luck.  Not currently happy :(

Howdy all,

I haven’t seen a book we couldn’t help a user upload somehow. So if you are having technical problems, please write to tech support. If you still can’t upload after trying the recommended directions, please reply and say so. Your will then be sent the next set of troubleshooting directions. We manage to get all books uploaded, so please continue to work with tech support on all upload issues.

If you haven’t yet filled out an incident, or have lost touch with tech support, please fill out the form at
http://www.blurb.com/help/technical_support

We look forward to help ing you get yor book uploaded to Blurb.com.

Best regards,
Jeremy

Finally got around to uploading the book through Blurb’s Dropbox. Uploading took a while but transferred fine in the end. The book is now sitting in my account ready to order. Unfortunately, the original fonts I used did not display in the book despite uploading the fonts along with the .book file. Hopefully this can be sorted out when the Blurb support staff come back on Monday.