uploading not working!!!!!??!
trying to upload a fotobook, but the application says all the time: incorrect login/password credentials. so the connectiion is not working, my username, mail, password is correct and i have an internet connection.. i also connected the technical support, but nobody is answering.. so this should be a birthday gift.. HELP!
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I’m having the same problem- is there anyone from blurb that can comment on this?
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Looks like we’ve discovered a bit of a glitch giving some people problems while uploading. We are looking into this now. Thanks for your patience. – Kathy
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I’m having the same problem. Will you let us know when it’s fixed? I’m in a bit of a time crunch. Thank you!
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I had trouble too. It’s working now!
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Sat March 22 12 50:00 AM, its not working again.
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Sorry, I found I had to turn off outbound protection using the free version of ZoneAlarm, now its working!
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Same issue for me. I’m on Mac Leopard OS. Any helpful hints out there?
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I had the same but after continuously retrying I was able to upload my 168 pages book. But now I’ve finished uploading I really can’t order it since I keep getting the “Error 500: Internal Server Error”.
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Working for me now….
Now awaiting my first book to be delivered.
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I’m also getting an error message that says: "Hmmm, we’re having a problem uploading your book." Is this a firewall issue? It’s not giving me any other info that could help resolve this. Please help! As with everyone else making a blurb book for a gift, I’m in a time crunch. The frequency of this error message (as noted by other users above) should be posted on the homepage so people trying to make a book by a certain date could be alerted of this possibility.
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If it is urgent you should contact Blurb Technical Support directly rather than waiting for one of the Blurb staff to spot this post in the forums. If you select the Help Menu at the top of this page (the word HELP rather than the downward pointing arrow), that will take you to a page that has a heading of EMAIL SUPPORT on the right hand side, under that you will see TECHNICAL SUPPORT then select that. and you will get a form to contact Blurb satff. Alternativel just click here. .......Tony
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I’m having the same problem right now. Is this just a glitch? The staff reply was way back in March, It’s almost June now…...
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Same problem here!!!! Very frustrating. Have been trying to send my 120 page book through for about a week, but it keeps giving me the "Hmmm, we’re having a problem uploading your book." error. I have also emailed tech support a few times, with NO REPLY!!!!! Unbelievable! Can anyone help with this?!?
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Hello JD…. In Blurb’s defence, it is VERY unlike them not to respond to support mails… They do ask for 24 hours (a "working" day) to respond – excluding week-ends… How are you contacting them? You should use the online help form here… Good luck; Lee
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Hi Lee, Yeah, I was very surprised, because I initially had a question about size, and I got a reply pretty much straight away. I emailed tech support, and I also emailed general support. I emailed them initially last week, and need to get this done a.s.a.p. so I am getting frustrated, with getting the same error message after trying everything that I can find with online help and info that is up on the forums etc. Do you have any suggestions? I have also tried calling a couple of times but keep getting answering machines. Not sure if this is due to time differences etc. I hope to get this happening soon, because it sounds like a very exciting venture!!!
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Hello JD… As far as I know – Blurb never respond to voice calls… they appear to be quite strict about employing a web support only service… So e-mail is the way ahead… There seems to be many reasons why uploads fail; a forum search reveals all sorts of queries, so it’s anot an easy one to answer… Have you ensured that BookSmart is "enabled" as a trusted program in any firewall you might have… although the message you are getting is NOT normally associated with that problem… I would try uploading from a different PC on a different ISP. "Export" your book file to a flash-drive; download BookSmart onto a different PC; "Import" your book from the flash-drive to the new PC, and then try the upload from there… Worth a shot… FYI : Blurb are in California – so they are on West Coast USA summer time at this point. Don’t know where you are, but It’s 10:00 AM here in the UK, so it’s now 02:00 in CA… Good luck; Lee
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F/up… I see you are in Sydney… so, hopefully, by the time you wake up tomorrow morning, you should have a reply from Blurb… Cheers; Lee
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lol! Thanks Lee. I already tried exporting the book onto a drive and importing it onto another pc. No go. Not sure how to enable booksmart though?
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A quick question JD, you mentioned e-mailing Blurb Support, are you doing that using the support forms that Lee pointed you at? They have an automated system that tracks requests for help, this is triggered by information sent when you fill in one of those forms. If you bypass those forms and e-mail them directly, even if you use the e-mail address from a previous support request, that will probably not register in their tracking system and could delay any response you might get. Just ignore me if you are using those forms! .........Tony
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Hi Tony, Yeah, I did it via the website. I just went to help, and then clicked tech support on the right of the screen.
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Hi jdphotograph, Hopefully someone has replied to you by now. We usually get back to incidents within 2 to 4 business hours Monday through Friday. So, all of the requests you sent over the weekend are in our incident queues and will be answered in the order they came in. Thanks for your patience. – Kathy
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