Ordering and Shipping

Locked WOW 7 days plus for express shipping

Hi,  I ordered 4 soft cover 30 page or less books.  I received an email on june 23 stating the books had shpped. I pad 30.00 for express shipping. YEAH, I tell my customers that their books will be here for them on Wed June 25.  They pay me 75.00 per book  (300.00 total).  Wed June 25 comes, no books.  Thurs June 26, no books.  I send in an Order support request only to be told to just wait more time.  Time I paid for.  Fri June 27, no books, must refund 300.00 to clients. Sent 2 more emails to "Customer Support" got no response. Sat June 28, no books.  Send yet another email to customer support… no respose.  The only thing I want from blub at this time is a total refund.  I am even thinking of speaking to a laywer.  I am after all out so far $420 (4 books @ 75.00 and 120 blurbs fees), but am also out 4 good clients that can and will spread the news of my inablility to deliver a product when promised.  And please let’s not blame the post office… there were no storms that prevented the itemsfrom arriving on time… most likely Blurb did not bother to ship them Express mail opting instead for a less expensive mode. The items just sat down in Anchorage for 5 days as per the "tracking number"

 

<table cellspacing="0" border="0" cellpadding="0" width="671"><tbody><tr><td> </td><td class="mainText" valign="top">

Label/Receipt Number:

Detailed Results:

<table cellspacing="0" border="0" summary="This table formats the detailed results." cellpadding="0" width="390"><tbody><tr><td width="10"></td><td width="380"></td></tr><tr><td valign="top">Bullet</td><td class="mainTextbold" valign="top">Arrival at Unit, June 30, 2008, 3:40 am, FAIRBANKS, AK 99709</td></tr><tr><td valign="top">Bullet</td><td class="mainTextbold" valign="top">Processed, June 30, 2008, 3:39 am, FAIRBANKS, AK 99709</td></tr><tr><td valign="top">Bullet</td><td class="mainTextbold" valign="top">Processed, June 25, 2008, 5:48 pm, ANCHORAGE, AK 99530</td></tr><tr><td valign="top">Bullet</td><td class="mainTextbold" valign="top">Electronic Shipping Info Received, June 23, 2008</td></tr></tbody></table>

 

 

So, those in customer service please take note… I am a very unhappy cusrtomer and I want

a complete refund.  Thank You

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Posted by
ciphoto
Jun 30, 2008 11:27am PDT
Permalink
ciphoto
 

Hi ciphoto,

I’m really sorry to hear that you haven’t yet received your order. USPS can be a bit tricky, but please be assured that your package left our printer as an Express package. While we can’t be responsible for a package that has left our printers and is the hands of our carrier, we can do the best we can to figure out where it is and when it is going to deliver. I apologize if you weren’t given that information.

I’m sure you’re aware that our customer support hours are Monday through Friday and that we answer email on a first-come, first-served basis. So, I know someone will get back to you today regarding the questions you sent over the weekend. 

Hope this helps. Thanks for your patience.

– Kathy 

Posted by
kathybad
Jun 30, 2008 12:25pm PDT
Permalink
kathybad
 

UPDATE    UPDATE   UPDATE

My $110 books arrived today.  2:25 pm 6 days after the day I paid for their arrival.  And surprise surprise I do not feel they are worth $110 each.  They seem very darkly printed.  ALSO no updates from "customer service" via email. An I checked on the post services web site and YES express mail should have been nore more than 2 days Gaurunteed… So I ask you what are you people going to do about this?  I am still a very unhappy customer.

Posted by
ciphoto
Jun 30, 2008 3:26pm PDT
Permalink
ciphoto
 

NO More than 2 days Garurenteed!!!!

Posted by
ciphoto
Jun 30, 2008 3:29pm PDT
Permalink
ciphoto
 

Many times the problem is that companies use a black and white label for both Priority and Express because they are printed through a computer program and kicked out on a printer. Postal people are used to seeing the bigger Express labels and often will treat and Express package like Priority Air. Thus, the probable reason it sat in Ak for a few days. The solution is to have the shipper get some Express tape from the Post Office and wrap it onto the packages shipping Express. That gives the clerks a visual alert. The PO is supposed to refund shipping after I think 4-5 days if Express delivery is ignored and it is their fault. I think you need to talk to your postmaster. Blurb may have to initiate the refund.

Posted by
timrock
Jul 7, 2008 10:09pm PDT
Permalink
timrock