norcaljhawk's Posts

lsachka—this declines is coming from the bank that issued your card…not Blurb. I would recommend following up with your bank and ask why they are declining this transaction.

You are only charged a processing fee when a payment is processed.

yes…your card is charged when the order has shipped.

It’s a good question…

A "Sale" has two states. The first is "Pending", the state of a Sale while the book is being produced. The second state is "Completed" the state of a Sale when the book has shipped. You will see the Sales of your book/s in one of these two states within the Sales report.

You are only compensated for Completed sales…just as we are. In the rare case the order is canceled while it is in a Pending state this Sale will be removed from the list of Pending Sales and will not count toward your total Completed Sales

Hope this helps…

The best way to resolve shipping related issues is to submit an incident to our Order Support team – http://www.blurb.com/help/order_support

 That said, it is difficult for us to track down a book that was shipped with a non-trackable option. Adding a non-trackable solution in Europe was a hot topic in the forums a few months back and the community overwhelming concluded that they could live with the lack of visibility associated with a non-trackable solution.

For the most part, we have heard positive feedback regarding the Swiss Post. There have been some orders that take longer than anyone had anticipated and for this we will do what we can to assist you. And to your original question, we are always evaluating alternatives….and there are pros and cons with each of them.

Best of luck and be sure and file your incident with the order support team. 

I would recommend notifying our Order Support team of your incident.

 It is also worth noting, we never decline your card. We simply relay the response provided from your card issuing bank. You may want to follow-up with the bank that supports your card.

I think you will find this of interest

http://forums.blurb.com/forums/6/topics/2345

A good question TVRPhoto…

Your earnings will reflect the then price of that book. Or to put it another way, changing the price of a book will have no impact on prior purchases at the prior price point.

As mentioned in several other posts, we currently do not have a printer that we are able to integrate with USPS. If it were as simple as flipping a switch we would do so without hesitation. This is something we are actively working on and there is a solution coming soon.

As soon as this is addressed we will communicate it within the forums and blog.  

Integrating USPS is something we are currently working on and remain optimistic that this will occur in Q1 of this year.

Apologies for using an acronym. SYP = Set Your Price.

Per the purchase question, have you uploaded multiple copies of the book? The emails may be in reference to a prior version.

There are other variables that come into play and there is a decent chance we are talking about two separate printers.

way to keep the faith flexoffset….