norcaljhawk's Posts

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Sorry. There has been a general decline of this credit card.
Ordering and Shipping

lsachka—this decline is coming from the bank that issued your card…not Blurb. I would recommend following up with your bank and ask why they are declining this transaction.

Posted by
norcaljhawk
Oct 13, 2008 3:28pm PDT
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norcaljhawk
 
processing fee every month?
Ordering and Shipping

It is only a one time fee per payment processed…not based on a single month or months accrued. I hope this helps.

Posted by
norcaljhawk
Sep 26, 2008 1:33pm PDT
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norcaljhawk
 
processing fee every month?
Ordering and Shipping

You are only charged a processing fee when a payment is processed.

Posted by
norcaljhawk
Sep 25, 2008 8:14pm PDT
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norcaljhawk
 
Think i made a mistake with my first UK order :(
Ordering and Shipping

Due to the shipping rate request conducted per order, and all the variables involved in a given request, we are seeing many instances where the ordering of shipping mentods is not consistent. We are working on a way to make the display more consistent and to help provide additional information for each option.

Posted by
norcaljhawk
Aug 17, 2008 7:08pm PDT
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norcaljhawk
 
When is credit card charged
Ordering and Shipping

yes…your card is charged when the order has shipped.

Posted by
norcaljhawk
Jun 26, 2008 7:54am PDT
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norcaljhawk
 
Order error:2
Ordering and Shipping

Your zip code is formatted incorrectly. You need to remove TADIM BRG from the current entry of  4700-890 TADIM BRG

Posted by
norcaljhawk
Apr 29, 2008 9:04pm PDT
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norcaljhawk
 
How frequent are SALES updated? Once a week !!??
Ordering and Shipping

It’s a good question…

A "Sale" has two states. The first is "Pending", the state of a Sale while the book is being produced. The second state is "Completed" the state of a Sale when the book has shipped. You will see the Sales of your book/s in one of these two states within the Sales report.

You are only compensated for Completed sales…just as we are. In the rare case the order is canceled while it is in a Pending state this Sale will be removed from the list of Pending Sales and will not count toward your total Completed Sales

Hope this helps…

Posted by
norcaljhawk
Mar 25, 2008 9:53pm PDT
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norcaljhawk
 
Making profits outside the US?
Ordering and Shipping

PayPal is something we are taking into consideration for later this year.

Posted by
norcaljhawk
Mar 17, 2008 8:18am PDT
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norcaljhawk
 
Book Failed to Turn Up...
Ordering and Shipping

The best way to resolve shipping related issues is to submit an incident to our Order Support teamhttp://www.blurb.com/help/order_support

 That said, it is difficult for us to track down a book that was shipped with a non-trackable option. Adding a non-trackable solution in Europe was a hot topic in the forums a few months back and the community overwhelming concluded that they could live with the lack of visibility associated with a non-trackable solution.

For the most part, we have heard positive feedback regarding the Swiss Post. There have been some orders that take longer than anyone had anticipated and for this we will do what we can to assist you. And to your original question, we are always evaluating alternatives….and there are pros and cons with each of them.

Best of luck and be sure and file your incident with the order support team. 

Posted by
norcaljhawk
Mar 12, 2008 6:39pm PDT
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norcaljhawk
 
Yay for international sales... but a wee question...
General Interest

A couple of questions to address here:

1. PayPal is under review though I am not making any promises for fear to mis-setting expectations. I will only say we are reviewing PayPal and will make a prioritization call, relative to a number of other product deliverables, later in the year.

2. The checks will be in the currency you specify and processed out of our bank in the UK.  Our hope is this will reduce, if not eliminate, most fees.

As always, this type of feedback is appreciated. 

Posted by
norcaljhawk
Mar 6, 2008 10:29am PDT
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norcaljhawk
 
Thank you all for saving me a lot of trouble.
Ordering and Shipping

No worries Tony…..all I can tell you is our engineers are actively working on this feature. This is a top priority as we know the value it will add to the community.

As one who is actively involved in this initiative I think you will be please with what we will ultimately deliver.

Posted by
norcaljhawk
Jan 30, 2008 8:51pm PDT
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norcaljhawk
 
Placing a book on Sale
Ordering and Shipping

A good question TVRPhoto…

Your earnings will reflect the then price of that book. Or to put it another way, changing the price of a book will have no impact on prior purchases at the prior price point.

Posted by
norcaljhawk
Jan 20, 2008 12:07pm PDT
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norcaljhawk
 
Making profits outside the US?
Ordering and Shipping

This is currently under development and should be completed this quarter.

Posted by
norcaljhawk
Jan 18, 2008 10:36am PDT
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norcaljhawk
 
I want to have book shipped as a gift directly.
Ordering and Shipping

At this time we are unable to support this type of gifting option. We have heard this request before and it is currently under consideration.

Posted by
norcaljhawk
Jan 14, 2008 4:38pm PDT
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norcaljhawk
 
Shipping to the UK, any duty or VAT?
Ordering and Shipping

EUVAT is zero rated for shipments to the UK.  Check out our FAQ for more information:

How much does Blurb charge for VAT

Posted by
norcaljhawk
Jan 13, 2008 1:13pm PDT
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norcaljhawk
 
"PRIVATE" BOOKS. HOW CAN I FIND OUT HOW MANY HAVE BEEN ORDERED?
Ordering and Shipping

Apologies for using an acronym. SYP = Set Your Price.

Per the purchase question, have you uploaded multiple copies of the book? The emails may be in reference to a prior version.

Posted by
norcaljhawk
Jan 2, 2008 6:16pm PDT
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norcaljhawk
 
Confused.
Ordering and Shipping

You are correct in that you will only receive profits from the Set Your Price program when you specify the profit you would like to receive from each book.

Posted by
norcaljhawk
Dec 27, 2007 3:23pm PDT
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norcaljhawk
 
BLURB YOU RAWK!!!
Ordering and Shipping

There are other variables that come into play and there is a decent chance we are talking about two separate printers.

 

Posted by
norcaljhawk
Dec 21, 2007 1:00pm PDT
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norcaljhawk
 
more blurb holidays coming up
Ordering and Shipping

We’ve factored in the upcoming holidays within the Estimated Ship Date provided.  So for an order placed on December 16, the Estimated Ship Date will be December 26th—six business days after the order was placed as Christmas Eve and Christmas Day are not considered business days.

You are correct in that the queue is full with holiday orders but we are doing all we can to continue to ship books within the five to six business day production estimate.

Posted by
norcaljhawk
Dec 21, 2007 12:21pm PDT
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norcaljhawk
 
I recieved someone else's book!!!!!
Ordering and Shipping

You should contact our order support team asap and we’ll get you the appropriate book. Apologies for the mix-up.

 

Posted by
norcaljhawk
Dec 20, 2007 10:31pm PDT
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norcaljhawk
 
BLURB YOU RAWK!!!
Ordering and Shipping

In addition to order date, machine capacity is a primary driver in determining what orders are processed. The 7×7 books are printed on a different machine and it currency has more capacity.

As you know, we’re tracking every order that has not shipped and doing everything in our power to get these shipped in time for Dec 24th. I apologize that your order is late but I am confident it will ship in time for delivery on the 24th. Expect additional updates tomorrow and, if needed, Saturday.

Posted by
norcaljhawk
Dec 20, 2007 9:19pm PDT
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norcaljhawk
 
tracking number doesn't work....
Ordering and Shipping

In some cases there is a time discrepancy between the UPS tracking system and information specific to the assigned tracking number. Give it a few hours and you should be able to see its status. See this FAQ for more information.

Posted by
norcaljhawk
Dec 19, 2007 9:38am PDT
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norcaljhawk
 
First book received
Ordering and Shipping

This is great feedback bc3550. I’ll be sure to pass it on to the team who manages the webcasts.

One point of clarification to avoid others being confused by "estimated date." The Estimated Ship Date is the date the book is scheduled to ship not the day the book is scheduled to arrive.  

Posted by
norcaljhawk
Dec 19, 2007 9:31am PDT
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norcaljhawk
 
Thanx guys...well done
Ordering and Shipping

Good stuff Sulek….and a merry Christmas to you.

Posted by
norcaljhawk
Dec 18, 2007 10:36am PDT
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norcaljhawk
 
Is it realistic to expect shipment by Christmas
Ordering and Shipping

Here’s an option for you—Post cut-off Action Plan

Posted by
norcaljhawk
Dec 13, 2007 1:13pm PDT
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norcaljhawk

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