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Books taking longer than usual?
General Interest
The pace of shipping is beyond the control of Blurb. The issuance of tracking numbers, trackable that is, is a responsibility of Blurb to its customers. To be aligned with the original topic of longer processing times, I too noticed that after 3 orders of 1 copy/order. The website info "estimates" 5-6 business days to print the book. My orders ranged from processing/printing times up to 10 business days. In the end, synonymous to the use of the word "estimate", is uncertainty. Some questions: 1. Is there a possibility to estimate in "real-time" current processing times before an order is placed? Currently, a processing estimate is given after you pay however, you cannot cancel after you paid. This gives us freedom to move around and decide whether to go for the estimated processing time or not. It is catchy to read an estimated 5-6 business days to print as opposed to orders being sent beyond that frame. Of course, the word used is "estimate" so why won’t you just change the website info to "estimated 14 business days" or however way you like, or completely delete the phrase and deal with each query as they are received. I don’t subscribe to the concept that since this service is cheaper that we have to hold on waiting because for that reason, this business exists. Otherwise, shipping out after being processed is beyond Blurb’s control. 2. If question 1 is not possible, can there be an exemption applied to cancel orders for the reason that the processing time is too long and that my customer is not interested to wait that long? Therefore, there should be a consensus of what is a "fair waiting period" however by how it stands now, I will always go back to the website statement of an estimated 5-6 business days. Another POD publisher allows cancellation for as long as the order status is in the "PROCESSING" stage. 3. Related to question 1, is there a possibility that a USPS option be included in the shipping choices? Say for example, it is estimated that my order ships outs on a Wednesday. If I go for the 2nd day air, I am definite that I will receive it by Friday. If the estimated ship out day is a Thursday or Friday, why would I pay a 2nd day air when I am aware that it is as close to ground option because my order will be at my door the week after? With USPS, Saturday delivery is possible. It’s just a basic tool but we are given an honest option. 4. Is it possible that when orders do not ship out within the estimate as you see in your dashboard (after paying, as of current) that an exception email be sent to the waiting customer? Or probably like in the model used by shipping companies, "rescheduled delivery due to exception met" but in this application, "We’re sorry, due to whatever reasons encountered, your order will be delayed. Please allow an additional x days.We appreciate your patience and thank you for your business." This is an easy process that is the same as your canned responses when a client submits a support ticket. Trust me, that will make the world turn a bit smoother. I temporarily redirected my clients to another publisher while I constantly scour the forums for answers. I must have a better estimation formula. Lastly, hoping that Blurb review their FAQ particularly what relates to this issue because not all people have the same faculty to interpret and understand or even to remain patient at the point of view of Blurb. Unless the FAQ is revised or unless the process is improved, questions will continue to sprout. And while this exists, it scares people with incoming interest or disappoints clients with existing business with Blurb. On the other hand, the quality of work that Blurb does is better than the other POD publishers particularly on this area of photobooks. Kudos!
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