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WRONG BOOK
General Interest
I too am frustrated with customer service. I ordered two (one hardback and one softback) of the same book. The hardback and came out beautiful. Unfortunately, the softcover version I also ordered came printed with additional pages of someone elses book. I have been trying to get a correctly printed softback for 3 weeks now. They requested a picture of the problem which I have sent umpteen times but for some reason their automated email answering system can’t process.
I am in the process of finishing a 200 pg. book which I would like them to print since the quality and price is right but if a 40 pg. book is this much problem to resolve…......I don’t know. And this other book I think would have maybe another 30 buyers but I don’t know if I can put other people through this.
I am frustrated enough. I don’t think I’d want to handle other people being frustrated because of something I was selling them, especially when there doesn’t seem to be a resolution in sight anytime soon.
Is it possible to have a real person answer the customer service instead of the automated response?
Thanks for letting me vent.
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