bmartinek's Posts

Hello VBGirl8,

From your post it is difficult to say what might have happened.

This is always best taken care of by entering a Technical Support Form and someone from Blurb will be in contact with you in one business day.

-Ben

Senior Technical Support Specialist

Hello Jhtx,

Currently we don’t offer a Full-Bleed Cover option. Sorry for any inconvenience.

-Ben

Senior Technical Support Specialist

This was answered in your original post:

http://forums.blurb.com/forums/1/topics/1875#posts-8482

-Ben

Senior Technical Support Specialist

Hello Pictureme,

Currently the Contributor Project Book (Community Book) only accepts pictures from other users.

-Ben

Senior Technical Support Specialist

Hello Amy,

I believe this forum post will help:

http://forums.blurb.com/forums/1/topics/486

Depending on the blog platform some blogs will slurp in, otherwise it will be a case of cut & paste I’m afraid.

Hope that helps.

-Ben

Senior Technical Support Specialist

Hello Coutureage,

Hmmm, not quite sure whats going on there. When running BookSmart its always best to have from 3-5GB of free hard drive space available. If you go under this amount both the operating system and BookSmart will be struggling for virtual memory.

Please fill out a Technical Support Form. Once this is filled out someone from Blurb will be in contact with you in one business day.

-Ben

Senior Technical Support Specialist

Hello John,

This is from another forum thread that should help clear this up:

Hello Blurbarians,

Lets see if we can resolve the whole picture size thing.

First off there are differences in cover sizes between BookSmart 1.8 and 1.9, which can cause some of the discrepancies listed above. It is also important to note that the internal page size are different from the cover size.

When it comes to picture sizes there are two opposing schools of thought: Pixels (Absolute Measurement) and Inches/DPi or Cm/DPI (Relative Measurement). Depending on your persuasion or your software as Wizaerd notes, will be how you decide to make your layout. Personally I vote for pixels due to their granularity and ease of use, but either method is fine. When you working a relative spacial measurement then you have to start worrying about DPI so image density will be correct.

So whats the best way to get the correct image size in BookSmart? Per our Head Developer:

"Always go by the size listed in the BookSmart Tooltip"

The size that is listed in BookSmart will always be the correct size for the image container selected. Now some have noted a discrepancy between the pixel and inches dimensions and there is a slight one, but it just for the sake of clear text. Otherwise the exact dimensions would look like: 2884 X 2471 pixels = 9.613 X 8.236 inches. The difference between 9.6 and 9.613 is  .13%, clearly the image will look correct and there will be no visible distortion.

Regarding the image pixilation, this is strictly an on screen event that will not be reflected in your book. In a nutshell the image onscreen hasn’t been refreshed in the program. This is being looked into by our development team. One simple solution for this is to remove the image from your book and re-import it, which should clear up the issue.

Hope this helps.

-Ben

Senior Technical Support Specialist

Hello Blurbarians,

One thing I would double check would be the video card driver. Particularly nVidia has been a little uncooperative for certain cards and drivers. Namely the 8800 and the 7600 series.

In some cases upgrading to the newest one had helped and in other cases the previous one helped.

If you continue to experience issues then filling out a Technical Support Form is the best way to get this looked into further.

Hope that helps.

-Ben

Senior Technical Support Specialist

Hello Rbkelly,

I have replied to your upload concern via email . Soon as I have your reply I will get to work on it right away.

-Ben

Senior Technical Support Specialist

Hello HiNRG,

I am sorry to hear about your difficulties with BookSmart. We are always more than happy to try and help if you fill out a Customer Support Form. Once this is filled out someone from Blurb will be in contact with you in one business day.

-Ben

Senior Technical Support Specialist

Hello CHTrippe,

Try looking at some of the other Cover Designs, there are several that only include several fields and others that include all of them.

If you continue to experience difficulties, then I would suggest filling out a Customer Support Form and someone from Blurb will be in contact with you in one business day.

Hope that helps.

-Ben

Senior Technical Support Specialist

Hi Presence,

From your post it is difficult to say what might have happened.

This is always best taken care of by entering a Customer Order Support Form and someone from Blurb will be in contact with you in one business day.

-Ben

Senior Technical Support Specialist

Hello Kaberi,

Its a bit hard to decipher what might have happened form your post. But we would love to help you solve this potential issue.

Please fill-out a Technical Support form and someone from Blurb will be in contact with you within one business day.

-Ben

Senior Technical Support Specialist