discomom's Posts

Patch for new version of BookSmart
BookSmart

Discouraged is a gross understatment.  I’ve been trying (hoping) to work out my many problems and have been waiting THREE WEEKS to hear back from customer support despite regular attempts to get some help.  Updated java thanks to suggestions found here – nothing changed.  Luckily I can at least OPEN my book but it crashes or freezes if I try to do anything.  I’m printing the whole 224 page book right now on paper at least to have a hard copy in case something happens.  May have to start all over somewhere else, but don’t want to – 6 months of work! 

 I’m open to suggestions and desperate to hear back from customer help regarding booksmart’s performance.  Lots of freezing, much crashing!

Posted by
discomom
Sep 24, 2008 1:23pm PDT
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discomom
 
Patch for new version of BookSmart
BookSmart

I second what Emmymom said – the warnings should have been much bigger and louder about downloading the new version!  I’ve been working on a huge cookbook for 6 months, meticulously editing each page, inserting fractions by hand, etc. and I still have a long way to go, shooting for November as my deadline.   As the book has gotten bigger, over 200 pages, everything has gotten much, much slower and I have to sit and wait for every little change I want to make.  Suppose I jumped the gun downloading the new version, hoping against hopes it would improve things.  Sure enough, the text is all shifted, randomly changing fonts, but I could go through and try to fix that, but it’s even SLOWER in reaction time for anything I want to do, like highlight text…wait…wait…bold it…wait…wait…wait…insert cursor in a new box….wait….wait….scroll down…wait….wait….wait.  It took me almost an hour to put one recipe in, and I was only cutting and pasting from a Word document.  And it has crashed 6 times in a row when i try to type capital B in my index.  This is terrible, I have so much to do and I’ll never get it done in time with such clunkiness.  I was wondering if it has anything to do with how big teh book is getting, like is there a practical size limit, or how many photos there are?  It worked so smoothly when I was starting out.  I’m about to cry and/or give up.  Any advice or help how to speed it up so it’s worth working on would be great.

Posted by
discomom
Sep 17, 2008 1:58pm PDT
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discomom