jmthompson's Posts

Coating Issue on Imagewrap Covers
Book Printing

The imagewrap covers on my books have been hit or miss for the last 6 books, with the exact same problems you describe.  All of the books I ordered last fall were perfect, with no problems whatsoever, now this year it seems like one will be good, and the next will be faded, washed out, scratched, etc., just like you describe and show in your pictures.  Customer service is very prompt in replacing them, but they shouldn’t need to be replaced in the first place.  This is an issue that should be addressed and taken care at the cover printer so the books are right the first time. 

 I had a book to be presented to a coach at his awards banquet for 30 years of coaching, and he was presented with a cover that was so faded and scratched so badly the picture was barely recognizable.  There is no excuse for a company to be sending out products in this condition.  I just received two books yesterday with the spine crushed in the top corner.  These books were obviously placed into the package in this condition, as there was no damage to the box at all.  Why would a company send products to a consumer when they are obviously damaged? 

I have kept several of my last books even though the covers were of mediocre quality, just because the customers were waiting for them for either birthday gifts or graduation gifts, but if I decide to stay with Blurb (I might add, the inside picture quality of these books was outstanding), then EVERY BOOK that has an issue with the cover is going to be returned.  I am done settling for mediocre quality in the covers, not when I know what they should look like, as when the covers are printed correctly, they look fabulous.

 Jana T.

Posted by
jmthompson
Apr 12, 2009 1:20pm PDT
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jmthompson
 
Printing problems and quality control
Book Printing

These are some very valid points.  Four of my last six books ordered through Blurb have had to be returned due to quality issues with the cover.  They were not "nitpicky" issues, either, but very obvoius, blatant issues, two of very poor print quality with scratches on the covers and two with crushed spines on the corners, which were obviously crushed before shipping, as there was no damage to the packaging.  These were all issues that were noticed instantly when the books were received…nothing a quick pass through quality control (if it existed) wouldn’t have caught.

Posted by
jmthompson
Apr 12, 2009 1:06pm PDT
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jmthompson