mashny's Posts

Booksmart 1.9.9 PHENOMENALLY unstable
BookSmart

By “crashing” I mean that the program just quits. Fortunately, when I reopen it, it opens to the page I was working on. There seems to be no actual damage to the Blurb book file the information is being pulled from.

Jeremy:

Thanks for the response. I have filled out at least one crash report. Sorry to say, I may have used a few expletives in it… Next time it happens (which is very often) I’ll fill out the report, then email Customer Support.

Matthew

Posted by
mashny
Dec 22, 2008 12:49pm PDT
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mashny
 
Booksmart 1.9.9 PHENOMENALLY unstable
BookSmart

If it helps diagnose the problem, I’m working on an dual quad core Mac Pro, with 10GB of RAM, and operating system 10.5.5. I use Photoshop CS3 to edit and finalize ALL pictures that go into my book (a 13×11 book).

I would deduce that it is not any limitation of my system that is causing this constant crashing.

Mathew

Posted by
mashny
Dec 19, 2008 7:07pm PDT
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mashny
 
Booksmart 1.9.9 PHENOMENALLY unstable
BookSmart

I’m using Booksmart 1.9.9 to work on a book. It is currently 280 pages and, from the beginning, crashes several times per hour. Earlier versions crashed occasionally, but this version is extraordinarily frustrating to use. I’d be thrilled if the next version of Booksmart had no new features, but had much greater stability. This seems more like a beta version than a finished product.

Is Blurb working on this?

Matthew

Posted by
mashny
Dec 19, 2008 7:04pm PDT
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mashny
 
Great problem resolution by Blurb
General Interest

I ordered a proof book several weeks ago and changed some of my book’s images based on what I saw in this book.  When I received my revised book I was extremely disappointed:  the images were dark, muddy, and lacked clarity, and the text was much darker than that in my proof book.  Further, the paper had much more of a matte texture than my proof book.  When I looked at where the books had been printed, I saw that the proof book was printed in Rochester, NY while the revised book was printed in Seattle, WA.

I wrote a letter of complaint expressing my frustration and dissatisfaction, and noting the irrelevance of a proof book if the final book will be printed by a different printer, on different paper. I asked if the second reprint could be done by the Rochester printer originally used.  Within a few hours Blurb sent a return UPS label for the reprinted book and had the Rochester printer print my book free of charge.  They arrived about a week later and looked beautiful.

Thank you Blurb for quick, excellent customer service.  I will be making more books with Blurb in the future.

Matthew

Posted by
mashny
Oct 6, 2008 10:52am PDT
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Please help me! Book received and images are very dark and soft, thought...
Book Printing

Tony:

Finally sent my book off to be printed after two months of Photoshopping and laying out about 240 pictures.  I should get the book back by September 12th or so.  I’ll let you know how it looks.

Thanks again.

Matthew

Posted by
mashny
Sep 3, 2008 12:22am PDT
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mashny
 
Please help me! Book received and images are very dark and soft, thought...
Book Printing

Tony:

Just wanted to thank you for your post.  I haven’t printed my book yet, but after working on it for a couple of months—and with another few weeks to go—I was very upset when I applied the HP profile and found it made all my pictures milky.  Your post put my mind at ease.  I realize that the prints will probably vary somewhat from my images, but the initial proofs I was seeing before unchecking that box were just unacceptable.

Matthew

Posted by
mashny
Jul 30, 2008 10:26pm PDT
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mashny